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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel I love the spacious Queen Suite.
Business response:
Nicole, thank you for the excellent review of Extended Stay America. We're delighted to know you were impressed with the size of your room and that you had a great time while you were here. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
No real breakfast. Worst continental breakfast ever. No fruit, no cereal, no milk, no orange juice. Room cost as much as one with breakfast. Nice place, will not stay again because of breakfast situation. Oh and not one cup to use in bathroom. Oh oh no ice machine either
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Transaction went smoothly. Room was clean and requests were fufilled.
Business response:
Thank you for sharing your comments about your stay at Extended Stay America. We are glad you liked your well-appointed room and that you had a relaxing stay. Your review is appreciated, and we look forward to welcoming you again soon. Sincerely, Hotel Management
The hotel was clean and convenient. The room was big.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked your well-kept property and that you were impressed with your spacious room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Cigarette butts all over outside of hotel, beer bottles sat near entrance for two days. Breakfast was just a tide over until you got out to a restaurant. I booked a deluxe room only to be told they did not have one. Had to call Expedia for a credit which they gave me. Not sure what happened with house keeping, they must all partied together and called in sick, the manager ended up cleaning rooms. Poor thing looked so tired when she had to deal with me over my room. I am flexible and did not rant to much on her. I will give h... read more
Clean nice size room for the price. The vending machines were extremely over priced and the pick up and go breakfast had no value. They might as well just give coffee. The staff was very nice and efficient. Overall a great experience.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable room and our courteous associates. However, we regret the difficulties you faced and your disappointment with our breakfast offerings. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will revisit us. Sincerely, Hotel Management
I have a studio. They have a nice little kitchen but no pots or pans or plates or silverware. Maybe you have to ask for them but wow nothing not even a coffee pot. Big thumbs down even if you need to ask. It is a studio.
Business response:
Thank you for being our guest at Extended Stay America! We are glad to know you were impressed with our apartment-style room and that you had a pleasant visit, but we regret the disappointment you had with our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your feedback and hope to see you soon. Sincerely, Hotel Management
My stay Amazing stay
Business response:
Freddie,thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 4.2 star rating with 605 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.