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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bet wasn’t very comfortable, room wasn’t as clean as I’d like
The room smelled awful the carpet was crunchy there were police onsite when we arrived for a crime. The front desk lady was nice but that was about it
Business response:
Dear Joel, Thank you for sharing your experience with us. We are very sorry to hear that your stay did not feel as comfortable as it should have and that the room condition did not meet your expectations. We are also concerned to learn about the situation you mentioned upon arrival, and we will be reviewing this matter internally. On a positive note, we’re glad our front desk associate was able to assist you with kindness and professionalism. Your feedback is truly valuable, and we hope you will allow us another opportunity ... read more
Tv in room was super small and positioned in a bad place to watch from bed. Front desk is never at the desk hard to get help from anyone
The room not cleaned. Dirty bed sheets with blood spots and dirty mattress case with food crumbs and undetermined stains that looked like excrement
Business response:
Dear Guest, We sincerely apologize for the unacceptable condition of your room and the distress it caused. Cleanliness is fundamental to our commitment to guest comfort, and we are genuinely sorry for falling short. While limitations can occasionally arise, your experience does not reflect the standards we strive to uphold. Your concerns have been shared with our housekeeping teams for immediate corrective action. We hope you will consider giving us another opportunity to provide you with the quality stay you expected and de... read more
Thank you for smoking I guess one hazard of an extended stay hotel is that some people will see a $250 smoking fee as a reasonable price to pay to not have to go outside. The smell was so pervasive that even with a damp towel under the door, we had to open the windows to the 20 degree cold whenever the bathroom fan was on. On top of that, the room was barely clean. Crumbs and nail trimmings were scattered around the carpet and the tub drain was choked with hair. To top it all off, both of our room keys were coded incorrectly... read more
Business response:
Dear Michael,Thank you for sharing your experience. We deeply regret the discomfort you endured during your stay. The odor, cleanliness issues, and key malfunction you described are far below our standards, and we sincerely apologize for the inconvenience caused. Your feedback highlights areas that need immediate attention, and we are addressing these concerns with our team to ensure better service in the future. We truly value your input and hope you’ll consider giving us another chance to provide a more comfortable and ple... read more
The carpet was dirty and stained the furniture was dirty, looking and stained
Business response:
Dear Jeffery,Thank you for bringing your concerns to our attention. We regret to learn that your experience with the cleanliness of our property did not meet our usual standards. Please rest assured that we take matters like this very seriously, and we will address this issue with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to excep... read more
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 968 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.