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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting!!! Checked in and checked right back out upon checking the beds what I found was terrible and gross beyond belief. There were stains all over the bed and dried blood from bed bugs. One of the most disgusting things I’ve ever seen and staff was very nonchalant about the issue.Literally had to book another hotel because I had my whole family with me with no where for us to go. Would not recommend this establishment at at!!!
Business response:
Dear Simone, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The guy in reception very bad and rude and unprofessional and shouldn’t be in this place
Business response:
Dear Ehab,Thank you for bringing this to our attention. We sincerely apologize for the negative interaction you experienced with our reception staff. This is not the level of professionalism we strive to provide, and your feedback will be addressed with the utmost seriousness. Please know we are committed to improving our service and ensuring a more positive experience for all guests in the future.Sincerely,Hotel Management
The staff is cool especially lady named Amber 👍
Business response:
Dear Dwight, Thank you for your feedback. We appreciate your kind words about our staff, especially Amber, and we're glad to hear that she made a positive impression during your stay. However, we strive to provide a better overall experience for our guests and sincerely apologize that we fell short in other areas. Your insights are invaluable, and we are committed to making necessary improvements. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Rude staff no room service
Business response:
Dear Mina, Thank you for sharing your experience. We sincerely apologize for the rude behavior you encountered from our staff and for the lack of room service during your stay. This is not the level of service we strive to provide, and we understand how important a welcoming environment is for our guests. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We hope you will consider giving us another chance to provide you with the quality experience you deserve.Sincerel... read more
I’ll never go back
Business response:
Dear Bobby, Thank you for your feedback. We sincerely apologize for the experience you had during your stay, and we understand your disappointment. Our aim is to provide a comfortable and welcoming environment for all guests, and it’s clear we fell short in your case. We take your concerns seriously and will work to address them with our team. We hope you might consider giving us another chance in the future to provide a more positive experience.Sincerely,Hotel Management
They advertised that breakfast was included… all they offered was a muffin and snack bars. That is not breakfast. I would not stay here again.
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 968 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.