Extended Stay America - Detroit - Novi - Orchard Hill Place

Dawn 

on Expedia

2 years ago

Originally I loved my stay and planned on booking here again however when I went over my credit card statement I noticed I was charged for the room again. I had already prepaid on Expedia and I was told when I left my credit card at the desk it was just for incidentals. When I called to straighten it out the man working the desk was rude claimed I was yelling at him and hung up on me. I attempted to deal with the hotel and their customer service several more times unsuccessfully before I ended up calling corporate to make a ... read more

Kenji 

on Expedia

2 years ago

価格が安いので仕方がないかもしれませんが。WIFIが最初の4日間は使えませんでした。部屋も汚く、快適さはありませんでした。食事もマフィンとコーヒーのみで、食欲も出ませんでした。 

Tracy 

on Expedia

2 years ago

Eric at the front desk was great. The beds were comfortable and overall it was quiet. The floor was dirty and hadn't been mopped in forever. We also didn't have WiFi the 4 days we were there 

Darren 

on Expedia

3 years ago

Comically bad, thankfully short stay... it was like a bad, teen marijuana comedy and not in a good way either. Our stay started off with a young man slowly emerging from a back office, providing me with "what's up?" as a hotel customer. Now I did not expect him to sprint out but I did expect him to act as an ambassador of the property, a proper customer facing professional. He failed in that regard despite what I would hope would have been some suitable amount of training. I know times are hard for employers but when your em... read more

Tracy 

on Expedia

3 years ago

Eric at the front desk was great! He was helpful and friendly the few times I needed help. All the staff have been friendly! The beds were comfortable and we slept well. Unfortunately, that's about all I can say about the place. The floors were unswept, and who knows the last time they were mopped--I walked around the first night without socks and the soles of my feet were black. One bed had a stained bed skirt, the other bed didn't have a bedskirt at all. There isn't any housekeeping, which might be how it is at Extended St... read more

Theresa Marie 

on Expedia

3 years ago

The outside look well taken care of, however when checking in there was no one at the desk. I was greeted with, “what’s up”? The first room I was given was filthy. Had the bed not been made I would have assumed it was a true mistake. There was feces on the wall in the bathroom, the towel in the kitchen was dirty and hair was all over the bathroom sink. I went downstairs to see if my room could be changed. I had to provide photos to show them. 

Cheryl Buckner 

on Expedia

3 years ago

The location and area for the property was fine. However, the room was not what I requested and had received a confirmation for. Instead of getting the deluxe studio room with a sofa bed and separator, I was told at check-in that my room was not available and that the hotel was completely booked. They then said the only room available was a standard room. It did not have the sofa sleeper which I needed to accommodate my entire family travelling to our family reunion. When I entered the room I was shocked to see the smoke det... read more