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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional management and front desk staff. Low life’s as guest it’s awful.
Business response:
Dear Akil, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
I had to take out my trash outside when it was full, when I needed towels I needed to go get them from the front desk and bring my towels to them. Rooms were horrible dirty, dusty . I took many pictures, microwave and oven were so dirty it was nasty to even use. On my first night here , I was awoken by another couple walking into my room, the front desk gave my room to another couple . When I called down to the desk , he stated I was in the wrong room. When I finally was able to talk to Ashley Thompson, she was very rude and... read more
Business response:
Dear Chad, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Absolutely filthy. The first room we were given had urine on the toilet, tables weren’t wiped down, and hadn’t been vacuumed. The doors were black with filth. We were shown another room. The bathroom had a strong urine odor and the room clearly hadn’t been vacuumed. All these issues left us questioning what cleaning had been done, so we went to another hotel.
Business response:
Dear Lara, We sincerely apologize for the unsatisfactory condition of your room. Your experience does not reflect the standards of cleanliness we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to ensure improvements are made. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing these matters to our at... read more
Not happy for the price You have to take your own laundry and garbage out to a different room no house keeping , the breakfast is poor for the amount of money they want 2 star!!!
Business response:
Dear James, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
The bathroom was disgusting and dirty and dead bugs behind the door. The shower wouldn’t work my husband had to fix it so the water would come out. Rust on all appliances and smelled musty and gross. This place should be shut down permanently by the municipality.
Business response:
Dear Chadia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Room smelled. Bugs. Awfuk
Business response:
Dear Mike, We regret the inconvenience you encountered in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 983 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.