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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The heat/ac was really loud while on and he walls were super thin. The room next door blasted their tv both nights until I called the front desk to complain.
Business response:
Dear Leslie, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
The bunk bed had red marks on it ... lot of dust on tables and tv stand , bath tub not working ...
Business response:
Dear HALEEM, We apologize for the disappointing stay you had with us. Please accept our apology for the issue with the bathtub. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Also, regarding the cleanliness issue, our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, we overlooked this during your stay. We appreciate your feedback and understanding, and we hope you wil... read more
Would not recommend you stay here. Whole place smelled terrible, room wasn’t that clean, front desk staff wasn’t rude but was less than friendly. Thin walls. If we had more time, probably would have found a new place to stay.
Business response:
Dear Catherine, thank you for sharing your valuable feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the chan... read more
They overbooked the hotel and didn’t have our room available. So they sent us to the Extended Stay down the road saying they had rooms but when we got there they didn’t have rooms either. And struggled to find a room at a different hotel since the city is booked up tonight. We found one but paid much more than we originally intended.
Business response:
Dear Christina, we appreciate you sharing your feedback and apologize for the inconvenience you encountered with your reservation. We will review this incident with our team members to see what went wrong and how we can handle such situations better going forward. We hope to see you soon on our property to provide you with a seamless experience.Sincerely,Hotel Management
Originally I loved my stay and planned on booking here again however when I went over my credit card statement I noticed I was charged for the room again. I had already prepaid on Expedia and I was told when I left my credit card at the desk it was just for incidentals. When I called to straighten it out the man working the desk was rude claimed I was yelling at him and hung up on me. I attempted to deal with the hotel and their customer service several more times unsuccessfully before I ended up calling corporate to make a ... read more
Business response:
Dear Dawn, thank you for staying with us. We are sorry for the inconvenience you had with us. We hope you will accept our deepest apologies for the level of service you received from one of our staff. Please allow us to review the situation to see what went wrong. Meanwhile, please feel free to reach out to us at the front desk for any further queries. Thank you!Sincerely,Hotel Management
価格が安いので仕方がないかもしれませんが。WIFIが最初の4日間は使えませんでした。部屋も汚く、快適さはありませんでした。食事もマフィンとコーヒーのみで、食欲も出ませんでした。
Business response:
Dear Kenji, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Manageme... read more
Eric at the front desk was great. The beds were comfortable and overall it was quiet. The floor was dirty and hadn't been mopped in forever. We also didn't have WiFi the 4 days we were there
Business response:
Dear Tracy, thank you for being our guest. We will share your positive feedback with Eric, and this will bring a smile to his face. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for y... read more
Comically bad, thankfully short stay... it was like a bad, teen marijuana comedy and not in a good way either. Our stay started off with a young man slowly emerging from a back office, providing me with "what's up?" as a hotel customer. Now I did not expect him to sprint out but I did expect him to act as an ambassador of the property, a proper customer facing professional. He failed in that regard despite what I would hope would have been some suitable amount of training. I know times are hard for employers but when your em... read more
Business response:
Dear Darren, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 968 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.