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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth $50/ night much less $130 The room was in rough shape, there were NO conveniences as in cups or ice buckets or anything conveinent. The coffee in the morning was an absolute joke. It looked like slightly brown water. Tasted like warm water. Terrible!!!
Business response:
Dear Richard, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments about the room condition, lack of conveniences, and the coffee quality are concerning and will be addressed promptly. We strive to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short in your case. We hope to have the opportunity to improve your experience on a future visit.Sincerely,Hotel Management
部屋の掃除、タオル交換はホテル側で自発的には行わない。
Business response:
Dear Hidefumi, Thank you for your feedback. We apologize for any inconvenience caused by our room cleaning and towel replacement policy. Our current policy aims to conserve resources and support environmental sustainability, but we understand the importance of a comfortable stay. We encourage guests to request additional cleaning or towels as needed. Your comments are valuable, and we will consider them as we strive to improve our services. We hope to welcome you back for a better experience.Sincerely,Hotel Management
Average hotel that looks worse than the pictures of the property. We were greeted by an angry and upset reception when we were trying to check in. The room itself looked like someone had tried to clean it however the dirt and filth were easily removable. The sheets and bedding was clean and comfortable. Overall it was a okay hotel for the price but would not stay here again.
Business response:
Dear Anna, Thank you for sharing your experience. We apologize for any shortcomings you encountered during your stay. Providing a welcoming and comfortable environment is our priority, and we regret if our reception and room cleanliness fell short of your expectations. Your feedback regarding the property's condition and our service is valuable, and we will address these issues with our team to ensure improvements are made. Despite the challenges you faced, we are glad that you found the bedding clean and comfortable. We app... read more
Too old - the shower head in our room was nasty. The toilet was broken. There was scrap pieces of paper on the floor. The lighting in the room was bad. The place smelled bad because other guests were cooking unsavory food in their room. We asked to change rooms and the room we were changed to had someone above us using a hammer to work on something until 11:00 pm. On the good side, the front desk representatives were very courteous.
Business response:
Dear Janet, Thank you for your feedback. We apologize for the issues you experienced with the shower, toilet, cleanliness, and noise. Your comments have been shared with our team to address these concerns. We're glad to hear our front desk representatives were courteous. We strive to improve and hope to provide you with a better stay in the future.Sincerely,Hotel Management
Old motel and room are getting some wired smell and internet is not working
Business response:
Dear varun, Thank you for your feedback. We apologize for the unpleasant odor and the internet issues you encountered. Your comments are important to us and have been shared with our maintenance team for immediate attention. We are committed to improving our facilities and services. We hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
The general assistant manager is really rude and the staff is always nice. The outside is not upkept by the outdoor staff trash is everywhere.
Business response:
Dear Virginia, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and apologize for any negative interaction you experienced with our general assistant manager. Rest assured, we are addressing this matter internally to ensure consistent and courteous service for all our guests. Additionally, we are working closely with our outdoor staff to improve the upkeep of our premises. Your comments are valuable as we strive to provide a pleasant and welcoming environment for all... read more
Unprofessional staff shady people staying there
Business response:
Dear Akil, Thank you for reviewing our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Unprofessional management and front desk staff. Low life’s as guest it’s awful.
Business response:
Dear Akil, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
I had to take out my trash outside when it was full, when I needed towels I needed to go get them from the front desk and bring my towels to them. Rooms were horrible dirty, dusty . I took many pictures, microwave and oven were so dirty it was nasty to even use. On my first night here , I was awoken by another couple walking into my room, the front desk gave my room to another couple . When I called down to the desk , he stated I was in the wrong room. When I finally was able to talk to Ashley Thompson, she was very rude and... read more
Business response:
Dear Chad, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 968 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.