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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well it was a surprise to me - There are no coffee pots, paper/plastic cups, or irons in the rooms even though there is a microwave. The staff is only available from 7 am -10 pm to provide access to the irons. The morning person was over 15 minutes late, so I was late to my meeting. My error was that since I needed to iron a shirt and I did not realize there was no iron available in the laundry space until after 10, I could not do it the night before. The plus, it was cheap and clean.
Business response:
Thank you for your feedback. We are so glad that you enjoyed our super clean rooms and affordable rates but sorry that our limited Front Desk services were inconvenient for you. We would love to welcome you back the next time your travels bring you to the area.
Unhappy Customer The hotel has a scent in the hallways and room. I was not assigned the room I originally requested weeks in advance. There was a dog barking in the room across from me for hours between 5am and 7am. I ended up leaving the room hours early to get away from the loud barking. I had to rest in my car. The hotel did not follow up with me regarding a refund for the adjustment to my stay. They suggested I contact Hotels.com. Hotels.com suggest I contact the hotel. I’m still very confused about the refund process. I... read more
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback.
Garbage can
Business response:
We are sorry to see that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
Business response:
Thank you for rating our hotel. We’re so disappointed to see a 2-star rating and we hope you’ll stay with us again for a better experience.
Overall satisfactory Overall good peaceful convenient location.An amazing price for the amenities.
Business response:
We're so happy to receive this wonderful feedback. Thank you for sharing this review with us!
Never again
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
what a waste well , this is how you take a shiney new place and make it crappy . room not available by 3 pm check in time . EXTREMELY noisey , elephants upstairs ?/?????????? COULD NOT HAVE PUT IN NOISE SOUND PROOF WINDOW AND A WALL NEXT TO FREEWAY opps , 2 TOWELS ????????????????? NO tissues ??????? nonexistent coffee maker !!!!!!!!!!!!!!!!!!!!! WHAT IS UP WITH THIS , 'fridge, stovetop and microwave but NO utinsels ??????????????? there was a fire on our floor , fire alarms , everybody outside and yet no firetruck ?? in Roc... read more
Business response:
Your frustration is understandable, Mika. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
It was not communicated or stated anywhere that we must use the same towel for 7 days, and that the room would not be cleaned and sheets would not be changed for seven days. Are we living in third world. Office close after dark, staff are rude
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy and that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware, a coffee pot, etc.). Not every guest desires the same amenities and by allowing guests to choose and only pay for the amenities they want, we are able to keep our rates affordable. We are sorry that was not what you expected and was an inconvenience during your stay. We're so sorry we disappointed you and we wish y... read more
Had 1 bath mat, 2 bath towels & 2 face cloths. Charged ~$12 for new linens. Paid $2.99 for internet that didnt work in room even after calling tech support twice. Front desk staff was MIA most-times. Room floors were dirty.
Business response:
We are so sorry for disappointing you. Best wishes in your future travels.
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 715 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.