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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
what a waste well , this is how you take a shiney new place and make it crappy . room not available by 3 pm check in time . EXTREMELY noisey , elephants upstairs ?/?????????? COULD NOT HAVE PUT IN NOISE SOUND PROOF WINDOW AND A WALL NEXT TO FREEWAY opps , 2 TOWELS ????????????????? NO tissues ??????? nonexistent coffee maker !!!!!!!!!!!!!!!!!!!!! WHAT IS UP WITH THIS , 'fridge, stovetop and microwave but NO utinsels ??????????????? there was a fire on our floor , fire alarms , everybody outside and yet no firetruck ?? in Roc... read more
Business response:
Your frustration is understandable, Mika. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
It was not communicated or stated anywhere that we must use the same towel for 7 days, and that the room would not be cleaned and sheets would not be changed for seven days. Are we living in third world. Office close after dark, staff are rude
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy and that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware, a coffee pot, etc.). Not every guest desires the same amenities and by allowing guests to choose and only pay for the amenities they want, we are able to keep our rates affordable. We are sorry that was not what you expected and was an inconvenience during your stay. We're so sorry we disappointed you and we wish y... read more
Had 1 bath mat, 2 bath towels & 2 face cloths. Charged ~$12 for new linens. Paid $2.99 for internet that didnt work in room even after calling tech support twice. Front desk staff was MIA most-times. Room floors were dirty.
Business response:
We are so sorry for disappointing you. Best wishes in your future travels.
Newer hotel, but is already not well-kept. We really hate to leave any negative feedback, but we have to with this hotel. Our family regularly travels, but after our stay at WoodSpring, we canceled future bookings we had with the hotel chain. This WoodSpring hotel looks newer, but is already not being well-kept. Our room on the first floor was filthy with many nail clippings, etc.... Hair was found on shower curtain, drain, etc... Extra costs are not in plain sight online or at check-out. To receive fresh linens, TP, etc... ... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We strive for an all-around positive guest experience and we’re sorry that was not your experience. We wish you the best in your future travels.
Hotel? More like Farm House This “hotel” was absolutely disgusting! Upon arriving at 8pm (apparently this is considered an after hours check in) we were greeted by no one. Why? The front desk was closed and we couldn’t enter the hotel. Instead, we had to use the “lobby” phone and dial a number to reach a customer service line that tells the hotel night staff to come allow us in the building to check in. After waiting 20 minutes, we checked in only to smell the stench of animal urine, pet food, and feces. Our room smelt absol... read more
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We work hard to provide affordable, clean, and comfortable rooms and have shared your comments with the hotel and our operations team to share your impressions and experience. We wish you well in all your future travels.
Good start but bad ending for this 76 yr old lady. Was good until dealing with booking responses. No managers available.
Business response:
Hello. I'm not sure what you mean in your comments by booking responses. Would you please contact us if your situation is still unresolved? Thank you.
Bare minimum Rude staff, wrinkled cheap towels, thin pillows, thin walls. Never again.
Business response:
• Thank you for the review. We work hard to deliver clean, comfortable rooms with in-room kitchens and do-it-yourself laundry facilities on-site. We're sorry to hear that our amenities did not meet your expectations. WoodSpring Suites is a value focused extended stay hotel and we're happy to provide bi-weekly housekeeping, linen exchange, etc. to offer the best value possible so guests can customize their stay just the way they would like and pay for only those amenities they want to use. We wish you the best in all your fut... read more
Maybe if you need an economical place by the week. Rooms okay but no so appropriate for business travel, looked more like temporary housing for homeless or transitional families. Rooms more or less clean but common areas dirty. Food, dust, debris in hallways, elevators.
Business response:
• Thank you for taking time to rate our hotel and provide us with feedback on your stay. We are sorry to hear that our rooms did not live up to your expectations. We hope you’ll consider staying with us again to enjoy a better experience.
Not what I expected. Pros: Check-in staff friendly, room immaculate, brand new full size refrigerator and microwave; and the grounds are spot-less. Cons: Very noisy with doors slamming an dogs barking. Although guests do try to be considerate. My major complaint was with the heating which is on the wall, exceptionally noisy and wasn't working properly. My room was on the highway side of the hotel which also created a lot of noise and car fumes. Please note:Kitchenette does not include cooking utensils or cutlery and the h... read more
Business response:
• Thank you for your review and detailed descriptions. We are so glad you appreciated the clean rooms, friendly staff, and in-room kitchen. You are right that our amenities are not like a traditional hotel which typically provides daily cleaning, toiletries, a coffee pot, and other amenities. As a value-focused extended stay hotel, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only... read more
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 684 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.