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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Douglas. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Do not recommend Arrived at our destination very late, no one at the desk, waited 45 minutes and finally someone came out to check us and another lady in. 2 queen beds and only 2 towels. Elevator was out of order, we were on the 4th floor.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Vicky. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
When I arrived at the hotel no one answered me.
Business response:
We apologize that you did not enjoy your stay with us, Noamet. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
The room had a leaky sink, smelled and just overall not cleaned. Very disappointed.
Business response:
Thank you for sharing your experience with us, Steven. We are so sorry for the issues that you encountered with the maintenance and cleanliness issues. This is never the experience that we want you to have and we sincerely apologize for the inconvenience that this caused. We will review these concerns with the proper channels for immediate action and resolve. Thank you for allowing us to host you, and we wish you all the best in your future travels.
As I travel for work all over the state, this by far was the worst experience. The room were horrible. Mattresses on webbing. NO amenities. Room had no supplies for kitchen. No hand towels. No Kleenex. No bible. No ice machine available. No coffe pot. No luggage cart. No hair dryer. Rooms were dirty and dusty. Hallways and elevator dirty. The housekeeping lady was the only bright spot. She was pleasant.
Business response:
Thank you for taking the time to rate and review your stay with us, Kimberly. We never want your time with us to be less than perfect, and will work on the areas mentioned to enhance all future guest experiences.
You pay a high price to get nothing...no clean towels when you need them... bring your own toilet paper... tissues... wash your own sheets... for $100 a night go next door to the holiday inn and get better service.
Business response:
Sally, we are so sorry that you did not enjoy the exceptional experience that we intended for you. Guest satisfaction is important to us and we will work hard to improve in the areas mentioned. Thank you for your feedback and we hope that you enjoy your future travels.
from waiting to check in, to out of service coffee maker in lobby, no hand towels, only 2 bath towels, no utensils, etc. for the price, I've stayed at many other hotels with much better amenities and "style".
Business response:
Hello Jim. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Liked the way the property looked on outside. Once inside, there was nobody at front desk, coffee machine was out, my key typically only worked after trying 20 times and there were constant odd noises all night.
Business response:
We apologize that you did not enjoy your stay with us, Kevin. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 715 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.