This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing, it was dingy, rude people, made me feel unsafe. I canceled my reservation.
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
This is the worst place we have ever stayed. We were on the 4th floor and there were people yelling and screaiming all night. Kids banging on doors and making noise until well past 1am. I would not recommend this loation to my worst enemy!!!!!!!!!!! Don`t stay here!!!!!!!!!!!
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Business response:
Thank you for your feedback. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay.
Stay Away It literally took an hour for my check in between waiting for the staff to get to the desk and then computer issues. Then I asked to be close to the main entrance and she put me at the end of the hallway as far from the entrance as possible. Hallways dirty. Police had to come for some one shouting. Just a horrible experience
Business response:
Thank you for your review, Samuel. We are so disheartened to see that you experienced such issues. We never want your stay to be less than perfect and we are so sorry for any inconvenience that was caused due to the issues with the overall cleanliness and interruptions. We will use your feedback to help us improve in these areas.
Very clean, however, you get what you pay for. Set up is like a half way house, like I said, clean, just no
Business response:
Thank you for your comments. We are terribly sorry to see that you did not enjoy your time with us and we are so sorry for disappointing you. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Clean room, check in before 7 to actually see a receptionist.
Business response:
Thank you for your feedback. We are so sorry for any inconvenience that you were caused and hope that these issues were addressed at the property level. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Business response:
Thank you for your review. We are so very sorry to see that you did not enjoy your time with us. Thank you for giving us the opportunity to host you.
Business response:
Oh no! We are so sorry to see that you did not enjoy your time with us, Leonard. Thank you for taking the time to share your rating and we hope that all your future travels are wonderful ones.
The worst. I tried to change my room but the gave me room 317. Pulled back the thin covers and the bed had been remade with the same linen from previous people. Disgusting so i went back to mine. You can hear every sound from the room next door. They were loud all night. Kids played and cried the whole damn time which is why i tried to move. I booked it until the 20th but arrived to hotel Thursday night and the had locked me out of my room. Manager had me pay 60.00 to get back into my room . Very rude and i will tell every o... read more
Business response:
Thank you for the detailed review of your stay, Teneak. On behalf of our entire staff, we sincerely apologize for the troubles you experienced with the overall cleanliness, noise levels and customer service. We are known for a high level of cleanliness and customer service, so we are saddened to see that this did not come across during your stay. Our staff works hard to address these types of concerns as soon as they are made aware and we can't apologize enough that this is not what you received. We will make sure that we ad... read more
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 684 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.