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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Away It literally took an hour for my check in between waiting for the staff to get to the desk and then computer issues. Then I asked to be close to the main entrance and she put me at the end of the hallway as far from the entrance as possible. Hallways dirty. Police had to come for some one shouting. Just a horrible experience
Business response:
Thank you for your review, Samuel. We are so disheartened to see that you experienced such issues. We never want your stay to be less than perfect and we are so sorry for any inconvenience that was caused due to the issues with the overall cleanliness and interruptions. We will use your feedback to help us improve in these areas.
Very clean, however, you get what you pay for. Set up is like a half way house, like I said, clean, just no
Business response:
Thank you for your comments. We are terribly sorry to see that you did not enjoy your time with us and we are so sorry for disappointing you. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Clean room, check in before 7 to actually see a receptionist.
Business response:
Thank you for your feedback. We are so sorry for any inconvenience that you were caused and hope that these issues were addressed at the property level. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Business response:
Thank you for your review. We are so very sorry to see that you did not enjoy your time with us. Thank you for giving us the opportunity to host you.
Business response:
Oh no! We are so sorry to see that you did not enjoy your time with us, Leonard. Thank you for taking the time to share your rating and we hope that all your future travels are wonderful ones.
The worst. I tried to change my room but the gave me room 317. Pulled back the thin covers and the bed had been remade with the same linen from previous people. Disgusting so i went back to mine. You can hear every sound from the room next door. They were loud all night. Kids played and cried the whole damn time which is why i tried to move. I booked it until the 20th but arrived to hotel Thursday night and the had locked me out of my room. Manager had me pay 60.00 to get back into my room . Very rude and i will tell every o... read more
Business response:
Thank you for the detailed review of your stay, Teneak. On behalf of our entire staff, we sincerely apologize for the troubles you experienced with the overall cleanliness, noise levels and customer service. We are known for a high level of cleanliness and customer service, so we are saddened to see that this did not come across during your stay. Our staff works hard to address these types of concerns as soon as they are made aware and we can't apologize enough that this is not what you received. We will make sure that we ad... read more
Check-In Problems I tried to check in 8 pm. No one was in the office or reception area. When I called the number the call went to voicemail. After waiting 10 minutes I called again the call went to voicemail but the voicemail was full and I couldn't leave a message. Finally, after 20 minutes someone came to the front desk and I was able to check-in.
Business response:
Thank you for your feedback and for sharing your experience. Laurence. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Room hadn't been cleaned from night before. A maid had to stay late to turn it because the one that was supposed to checked it off and left for the day without cleaning. Those that helped were great, but this cause a significant delay at check in.
Business response:
Thank you for your review. We are so disappointed to see that you experienced a delay in checking in and receiving a clean room. We are shocked to hear this as we work extremely hard to make sure that your room is sparkling fresh and clean upon your arrival. We will make sure that we revisit our standards and training in order to prevent these types of issues for any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Hot water issues, very slow internet service even if you pay for the “premium” speed, the house keeping service is every two weeks but you never get it. The price is accesible in comparison with another hotels, but it is not a pretext to have deficiencies in the service.
Business response:
Thank you for your candid feedback. Please accept our apologies regarding the issues you experienced with WiFi and housekeeping schedule. We also apologize for any missed cleanings as we strive to make sure any problem is addressed as soon as we are aware. We are constantly looking for ways to improve and can assure you that we will address these concerns with the team at the property for immediate action and resolve. Thank you for your feedback, and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 715 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.