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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I enjoyed myself will book again
Business response:
Tyrone, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and review like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient location. Front staff friendly. Beds were very small,maybe just doubles. . Not very comfortable as we had booked two queen beds.
Business response:
Thank you for providing us with details about your stay. We are happy that you liked our convenient location and our courteous associates. However, we are sorry for the issues you faced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Fortunately i always travel with my own cleaning wipes. The counter surfaces in the kitchen, bathroom and sleeping area were dirty and wiped down by me. The soda also had grease stains and uppity could clearly see finger prints left behind from previous occupants. Also the manager Chris, has no personality. The hallway on the third floor always wreaked of marijuana.
Business response:
Thank you for your review. We apologize for the smoke odor and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The people working the front desk where great. I didn’t appreciate the way the man doing maintenance on the air conditioners in the rooms . He basically barged his way in after I asked him if he could come back later because we were all in the room including my dog. He said no bushed passed me, kicked our stuff around that was by the air conditioning and left a giant mess on our floor when he was done. It was very uncomfortable and rude. After he barged past me and the way he was acting I would’ve left him in my room alone.
We stayed at extended stay and it was only one night, we got in our room, was trash still left on the counter from previous guest wasn't a lot but still was there. The bottom sheet had giant stains on the sheet. The room just seemed bare minimum.the tv is on a dresser that sits lower than the bed so very hard to watch tv laying in bed. A d the chair in the room was a leather chair and the seat was all torn/ cracked. The staff weren't friendly just seem to be doing a job, didn't explain where anything was no enjoy your stay n... read more
Business response:
Danielle, thank you for being our guest. We apologize for the issues in your suite and that you found our staff member not friendly. We are working with the appropriate departments to make sure all procedures are being followed, so this does not happen again. We are sorry for the inconveniences and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
They did not have the things in the rooms they say they have like silverware and a dish rack.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had in your room. We would also like to say that, to ensure that our guest receives clean kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 4.4 star rating with 967 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.