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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beginning to show its age... Facility itself beginning to show its age (25+ years)...Room was showing some wear...updated bathroom/layout needed...Room was clean and comfortable
Other than road construction making it difficult to reach the place, I was very satisfied with my one night stay. Cons: no hair dryer and the TV remote is funky - pretty minor stuff. Pros: the night clerk, Tracy, Assistant GM, was extremely friendly, pleasant and efficient, which took the edge off my frustration with the road construction. I will choose to stay there again when visiting my mother at her nursing home.
Business response:
Alan, thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed your overall stay with us and that you were especially pleased with our thoughtful hospitality. However, we regret any inconvenience you encountered. Thank you again for your feedback, and we look forward to your return visit. Sincerely, Hotel Management
Very friendly staff
Business response:
Brittany, thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Decent Stay Our time at the Extended Stay was good. Overall, the rooms were good and the staff was amazing. The only unwelcoming comment I have is that the hallway smelled of dogs, cigarette smoke and sometimes marijuana. I do understand that residents are allowed to have their animals and they may break the no smoking rule but It did place a small damper on our stay. Not terrible but tolerable/good.
Very great and fast customer service. Great stay will be back soon .
Business response:
On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.