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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upset customer. The shower curtain smelled like urine, there was food left in the microwave and the floor was sticky. I've stayed in this motel several times with other family members. I will not return to this facility. It has went down hill in the last few years even with the remodel.
Business response:
Rory - Thank you for your recent review of your stay. I was disheartened to read that your experience this time did not meet your expectations. I am especially concern about your comment regarding the cleanliness of your room. Please accept our apologies. I will discuss your comments with the team to make sure such issues does not happen again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. In particular, our entire hotel is due for a complete renovation next year. We ho... read more
Hotel staff was rude. They have a rule "no towels after 8 PM". Guests should have towels whenever they like.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your customer service experience did not meet and exceed your expectations. In response to your feedback, I am working on improving our towel exchange program to prevent your experience from happening again. I will also be reviewing the importance of providing each guest with professional customer service with our staff. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience ... read more
My Stay in Detroit I like maid service everyday. I like clean towels everyday. I like more than muffins, fruit and a granola bar for breakfast. Smell of fried chicken okay but kids running the halls at 11 p.m. not okay. It was fine but I would prefer the above.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our amenities were not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will coach our front desk staff on the importance of making sure we are clearly communicating our amenities during check-in. Thank you very much for providing us with your feedback. It would be... read more
Great service Nicole at the front desk was great! Super friendly & helpful. She deserves a promotion!
Business response:
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our friendly and accommodating customer service. I will be sure to share your feedback with our entire staff! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
OK Stay. I was here for a Fishing Tournament in St Clair Shores for 3 days so convenience was a big factor. The location was great, restaurants were very close and the hotel was OK. I might stay there again, the room needs updating, it was clean with a friendly staff, but the room above me, I stayed on the 2nd floor and all night long, I don't know if it was construction or a very active person, but they were jumping , pounding, moving all around and the vacuum cleaner started going off around 3:00am till 4:30 am both nights... read more
Business response:
I appreciate you bringing your experience to our attention. Your comments in regards to our nice rooms and friendly staff are much appreciated; however, I apologize that you experienced guest disturbances during your stay. We are sorry for this issue, but are happy to read you had a positive stay overall. In response to your feedback about the appearance of our hotel, I am pleased to let you know that we are currently working to update our rooms. Thank you very much for providing us with your feedback. We hope that you will ... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 4.4 star rating with 967 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.