Extended Stay America - Detroit - Roseville

Business response:

Phillip, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. ​​​​​​​ Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Keyeria, thanks for reviewing your experience online. Your feedback for the cleanliness issue in your previous room is shared with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

RayShonda, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Kristen, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We are so pleased overall you had a pleasant time with us, but we’re sorry you were disappointed with the cost of your visit. Please know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate your valuable feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Laryssa, thank you for taking the time to review your stay at Extended Stay America. We’re glad to know you loved the ambiance of our hotel and that overall you had a pleasant experience with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management