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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value It was nice to have the small kitchen. The staff was friendly. Parking was fine. It is located along the freeway. With a click of the fan, that took care of any road noise. No problems with my 3 night stay. I plan to stay there with my next visit to the area.
Outstanding Hotel, good value. I liked my stay and would gladly stay there again.
HORRIBLE PLACE. Extremely poor check in experience, Television doesn’t work and no one was available to fix it AND front desk was no longer available after checking in to switch our room. DO NOT STAY HERE!!
Business response:
Dear Guest, We are very concerned to learn about the challenges you faced during your arrival and your room experience. Your feedback highlights areas where our service fell short, and we will share these issues with our team to ensure improvements are made. Also, please know that at Select Suites, an on-call team member is available each night to handle urgent needs such as check-ins or key assistance. We always strive to provide smooth check-ins and functioning amenities, and your comments help us work toward that standard... read more
Terrible
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your visit did not reflect the standards we aim to maintain. Your comments will be shared with the team as part of our ongoing efforts to ensure a more comfortable and welcoming environment for all guests. Sincerely, Hotel Management
Property is in terrible condition. Dirty, poorly maintained, room reeked of weed. 3/4 of lights in the room didn’t work. Horrible
Business response:
Dear Rachel, We are very sorry to hear about the issues you encountered during your visit. It is disappointing to learn that the condition of your room fell far below your expectations, and we sincerely apologize for the discomfort this caused. Maintaining a clean and properly functioning environment is always our priority, and your feedback has been shared with the management team for immediate attention and improvement. We appreciate you bringing these concerns to our attention and hope you might consider giving us another... read more
Awful. It was so dirty. Carpet was stained.
Business response:
Dear Chelsea, We’re genuinely sorry to hear about your experience, as this is not the level of cleanliness or comfort we want for our guests. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described, and we’ll address this with our team immediately to ensure it’s thoroughly reviewed and improved. Thank you for bringing this to our attention. We hope you’ll give us another chance to provide you with a much better stay in the future. Sincerely, Hotel Management
The property reeked of marijuana and cigarettes. It also smelled musty and sweaty. You can tell that many of the guests live there full time. The room’s carpet was filthy. The bed linens and towels appeared clean. The staff were nice and checked me in early. The barbecue restaurant next door was great.
Business response:
Dear Maisha, Thank you for taking the time to provide your feedback. We understand the importance of a clean and comfortable stay and sincerely apologize that we did not meet your expectations in this regard. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. We hope any future stays are more comfortable and enjoyable. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.