This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your visit did not reflect the standards we aim to maintain. Your comments will be shared with the team as part of our ongoing efforts to ensure a more comfortable and welcoming environment for all guests. Sincerely, Hotel Management
Property is in terrible condition. Dirty, poorly maintained, room reeked of weed. 3/4 of lights in the room didn’t work. Horrible
Business response:
Dear Rachel, We are very sorry to hear about the issues you encountered during your visit. It is disappointing to learn that the condition of your room fell far below your expectations, and we sincerely apologize for the discomfort this caused. Maintaining a clean and properly functioning environment is always our priority, and your feedback has been shared with the management team for immediate attention and improvement. We appreciate you bringing these concerns to our attention and hope you might consider giving us another... read more
Awful. It was so dirty. Carpet was stained.
Business response:
Dear Chelsea, We’re genuinely sorry to hear about your experience, as this is not the level of cleanliness or comfort we want for our guests. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described, and we’ll address this with our team immediately to ensure it’s thoroughly reviewed and improved. Thank you for bringing this to our attention. We hope you’ll give us another chance to provide you with a much better stay in the future. Sincerely, Hotel Management
The property reeked of marijuana and cigarettes. It also smelled musty and sweaty. You can tell that many of the guests live there full time. The room’s carpet was filthy. The bed linens and towels appeared clean. The staff were nice and checked me in early. The barbecue restaurant next door was great.
Business response:
Dear Maisha, Thank you for taking the time to provide your feedback. We understand the importance of a clean and comfortable stay and sincerely apologize that we did not meet your expectations in this regard. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. We hope any future stays are more comfortable and enjoyable. Sincerely, Hotel Management
The toilet didn’t work properly. The non-smoking room had definitely been recently smoked in. My hair and clothes reeked of smoke after being in the room. The a/c was on and the window was open when I arrived in an apparent attempt to “air” out the room.
Smelled! The entire place smelled like weed. The lobby, the elevator and the room. It was very gross!
It was the most nasty place the floor and carpet was extra dirty and nasty. The bed sheet was not changed dirty. The refrigerator was dirty nasty water in the tub. Hallway carpet was nasty and elevator was unsafe. I left the the hotel really was disappointed. It had a bad smell i was there for 30min left.
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.