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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better than camping in a tent
Business response:
Dear Shana, Thank you for sharing your thoughts. We're glad to know your stay provided more ease and comfort than other basic alternatives. Your comment, though brief, reflects that the accommodations offered a dependable and restful experience. Creating a safe and practical environment is something we strive for with every guest. We appreciate your choice of us during your travels and look forward to the opportunity to welcome you back for an even better stay. Sincerely, Hotel Management
I came at midnight and there was no one at the front counter or any staff around. The lobby was emptied and no staff walking around to assist anyone. I called the customer service line 3 times and the guys on the phone couldn’t no get hold of any staff and give us our key room. The whole thing was weird and I’m in process of getting my money back. If you can avoid this place the best thing to do is go to the holiday in. I had to leave and go get another hotel room down the street.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for the difficulties you encountered during your arrival, as this does not reflect the standards we strive to maintain. We understand how frustrating the situation must have been and regret any inconvenience caused. Your comments have been shared with the appropriate team to help prevent similar experiences in the future. We would appreciate your giving us another opportunity to provide a more positive and seamless stay. Sincerely, Hot... read more
No soap in room, no water cups in the room. I had to go to the front desk to request both, I got the soap but told that they don't supply cups or glasses. Water faucet for the face bowl leaked around the base of the fixture. The hot water tap for the face bowl did'nt work. The water drainage in the bathtub was very slow. I had to run addtional water to drain the soap scum from the tub. Room windows were cracked open and was difficult to close. No desk service from 10:00 pm until 10:00 am the next day. I expressed my concerns... read more
Business response:
Dear Guest, Thank you for sharing your experience. We deeply regret the issues you encountered during your stay and sincerely apologize for the inconvenience they caused. Your concerns about the room conditions, amenities, and service are taken seriously, and we are addressing these matters with our team to ensure a better experience for our guests. For the refund, we recommend reaching out to your booking platform directly, as they will be able to assist with that matter. We hope you will consider giving us another opportun... read more
A little confused but the stay was ok. The toom had leftover food from a previous guest. The room obviously was used by a guest who had pets because the chair was scratched up We never got fresh towels Monday so we had to use the same towels from our check in. Our room 2as right next to the lobby and it was quite noisy and children were running up and sown the hall. Front desk seems to close overnight and we tried to call asking for things we needed. Front desk should alert guests of the overnight closure and to have a numbe... read more
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are truly grateful you stayed with us and appreciate your candid remarks. It is important to us that each visit feels comfortable and well-supported, and your observations help guide improvements in both service and communication. We hope to welcome you back and provide a more seamless and restful visit in the future.Sincerely,Hotel Management
The staff (or lack of) were not too helpful. They had paper towels in the kitchenette, no tissue paper, no iron or hair dryer in the room. The had no staff at the front desk most of the time and it was difficult getting back into the hotel at night. The hotel reeked of marijuana although it's supposed to be smoke free.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your stay. It is disheartening to hear that certain aspects of your experience did not meet your expectations. We appreciate your comments and will address these concerns with the team to ensure future improvements. We hope to welcome you again soon and provide a more comfortable and seamless experience.Sincerely,Hotel Management
O couldn’t
Business response:
Dear Guest,Thank you for your feedback. We are sorry to hear that your visit did not go as hoped. While the details were limited, we understand that something during your experience caused frustration, and we regret that we fell short of delivering a more satisfying stay. Your input matters to us, and we’d welcome the chance to make things right should you consider giving us another opportunity in the future.Sincerely,Hotel Management
This was the worst experience ever. No one card worked. The attendant was available. The room floors was dirty.
Business response:
Dear Guest,We sincerely apologize for the difficulties you experienced during your stay. We understand how frustrating it must have been to deal with card issues, a lack of assistance from the front desk, and an unsatisfactory level of cleanliness. This is certainly not the experience we aim to provide, and we deeply regret the inconvenience caused. Please know that your concerns are being taken seriously, and we are actively reviewing our procedures to ensure such issues are addressed promptly in the future. We appreciate y... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.