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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property needs updating. Old dirty carpets and stale cigarette smoke throughout the corridors and room.
50s vibe.
Business response:
Dear Paul, We’re sorry to hear that certain elements of the ambiance may not have aligned with your personal preferences. We understand that design and atmosphere can shape the overall experience, and we appreciate your honesty in sharing that perspective. Your feedback helps us better understand our guests’ expectations, and we hope to have the opportunity to welcome you again for a stay more in line with your taste. Sincerely, Hotel Management
Waited 35 minutes in the parking lot before someone resolved my reservation
Business response:
Dear Robert, Thank you for taking the time to share your experience. We sincerely apologize for the delay you encountered upon arrival. Waiting that long to check in is unacceptable, and we understand how frustrating that must have been. We recognize this as an area needing improvement and will be addressing it with our team to prevent similar issues in the future. We hope you’ll consider giving us another chance to serve you better. Sincerely, Hotel Management
Better than camping in a tent
Business response:
Dear Shana, Thank you for sharing your thoughts. We're glad to know your stay provided more ease and comfort than other basic alternatives. Your comment, though brief, reflects that the accommodations offered a dependable and restful experience. Creating a safe and practical environment is something we strive for with every guest. We appreciate your choice of us during your travels and look forward to the opportunity to welcome you back for an even better stay. Sincerely, Hotel Management
I came at midnight and there was no one at the front counter or any staff around. The lobby was emptied and no staff walking around to assist anyone. I called the customer service line 3 times and the guys on the phone couldn’t no get hold of any staff and give us our key room. The whole thing was weird and I’m in process of getting my money back. If you can avoid this place the best thing to do is go to the holiday in. I had to leave and go get another hotel room down the street.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for the difficulties you encountered during your arrival, as this does not reflect the standards we strive to maintain. We understand how frustrating the situation must have been and regret any inconvenience caused. Your comments have been shared with the appropriate team to help prevent similar experiences in the future. We would appreciate your giving us another opportunity to provide a more positive and seamless stay. Sincerely, Hot... read more
No soap in room, no water cups in the room. I had to go to the front desk to request both, I got the soap but told that they don't supply cups or glasses. Water faucet for the face bowl leaked around the base of the fixture. The hot water tap for the face bowl did'nt work. The water drainage in the bathtub was very slow. I had to run addtional water to drain the soap scum from the tub. Room windows were cracked open and was difficult to close. No desk service from 10:00 pm until 10:00 am the next day. I expressed my concerns... read more
Business response:
Dear Guest, Thank you for sharing your experience. We deeply regret the issues you encountered during your stay and sincerely apologize for the inconvenience they caused. Your concerns about the room conditions, amenities, and service are taken seriously, and we are addressing these matters with our team to ensure a better experience for our guests. For the refund, we recommend reaching out to your booking platform directly, as they will be able to assist with that matter. We hope you will consider giving us another opportun... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.