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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER AGAIN. DO NOT STAY HERE Horrible. the beds had bedbugs, room not vaccumed, microwave & refrigerator were disgustingly dirty, old toys under the bed, smelled like marijuana, no garbage bags, every little thing costs (extra towels, dinnerware, cookware) OVERALL, THIS PLACE IS HORRIBLE. DO NOT WASTE YOUR MONEY HERE
Business response:
Dear Kate, We are very sorry to hear about your experience and sincerely regret the inconvenience you experienced during your stay. Please know that we take pest control seriously and conduct regular treatments as a preventive measure, but we will thoroughly inspect the room in question to ensure all concerns are addressed. We also regret the cleanliness issues and are addressing them with our team. Regarding amenities, we understand the frustration and will review how we communicate any associated fees to ensure clarity. We... read more
No remote in room microwave still dinner trash under the bed no dishes in room
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. To ensure cleanliness, the dishes of your suite are kept at the front desk and always delivered to your room on request. We are sorry if you were not told this at check-in time. In respon... read more
It was very dirty and very loud and the staff wjere very rude
Business response:
Dear LeeAnn,We sincerely apologize for the experience you had during your stay. It is disappointing that the cleanliness, noise levels, and staff interactions did not meet your expectations. We understand how important a clean, quiet, and respectful environment is, and we regret falling short. Our team has shared your feedback to ensure necessary improvements are made promptly.Sincerely,Hotel Management
The attendant took 20 minutes to answer the door. Several guests left. The elevator was broken. The room had the odor of the previous occupants.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We are sorry about the challenges you experienced while visiting our hotel. We understand how frustrating it must have been to wait for the door to be answered. Further, we regret the inconvenience caused by the elevator. Please rest assured that we are actively addressing this problem to ensure it does not affect future guests. We take pride in providing the highest standard of service, and we are sorry that we fell short in this instance. Your feedback is i... read more
There was no one on duty to let us in/ check us in! We had to leave and find a different hotel. I'm getting my money back.
Business response:
Dear Jenifer, We sincerely apologize for the inconvenience you experienced during your arrival. We understand how frustrating it must have been to arrive and not have staff available for check-in. This is certainly not the experience we want for our guests, and we will be reviewing our staffing procedures to prevent such issues in the future. We regret that we were unable to accommodate you this time, but we hope you might consider giving us another opportunity in the future to provide you with a smoother and more enjoyable ... read more
Do Not Stay Here! This is a horrible hotel and should not be offered by Hotels.com. It was so bad my son would not stay there and moved to another hotel. The hotel is trying to charge for 3 nights.
Business response:
Dear Todd, It is disappointing to read that we did not meet your son's expectations during his recent visit withus, and we sincerely apologize for the billing concern that you are having. Thank you for bringing this to our attention, and we are grateful for your patience. We value your business, and we hope you will giveusanother opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Management
Nasty rooms
Business response:
Dear Michael,We sincerely apologize for the disappointment you experienced with the cleanliness of your room. Providing a clean and comfortable environment is one of our top priorities, and we regret that we fell short during your stay. Your feedback is valuable and will be shared with our housekeeping team to ensure immediate improvements. We understand your frustration and hope you will give us another chance in the future to offer a much better experience. Sincerely,Hotel Management
Beware they give personal info away I don’t want to mention names because I do have the names but someone at the front desk gave my personal information away to a stalker of my boyfriends. He has a personal protection order on her and when she called the front desk gave away my name who he was with and the truck I was driving. Like who does this it’s extremely on safe. I will never come back to this location again and will be reaching out for further assistance. Then the room this time was disgusting. Stuff all under the bed... read more
Business response:
Dear Christina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Everything was good except for they put us on the third floor and the elevator did not go down from the third floor. The button on the third floor is broken. I had an elderly sister with me and lots of luggage and it was a pain. The elevator would go up to the third, but you couldn’t call it from the third floor to come up and get you so I’d go down to the second floor get on it and go up to the third floor to check out.
Business response:
Dear Tammy,Thank you for your feedback. We are glad you had an overall positive experience at Extended Stay America. We sincerely apologize for the inconvenience with the elevator, especially considering your circumstances. Your comments have been shared with our team to ensure this issue is addressed promptly. We hope to welcome you and your sister back soon for a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.