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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really didn't like this place. From the very beginning I had a bad impression. There were loiterers outside the hotel and the lobby had people sitting around for no apparent reason. The staff was friendly, one plus, but when we got on the elevator it had a wierd smell inside. Our room key didn't work the first time we tried, so I had to return to the desk to get a new one. In the hallway outside our room there was the faint smell of weed being smoked somewhere nearby. Our room had ants in the bathtub and sticky spots on th... read more
Business response:
Dear Brian,Thank you for sharing your feedback. We sincerely apologize for the negative experience you had during your stay. Your concerns about cleanliness, odors, and the overall environment are profoundly concerning and do not reflect the quality we aim to provide. While we’re glad you found the staff friendly, we regret that other aspects of your visit fell short of your expectations. Please be assured that we are addressing these issues, including facility maintenance and guest comfort, to ensure a better experience for... read more
Not a good stay! Room had roaches
Business response:
Dear Roy, We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Not my first time here. Have never experienced this with my stays here but this Room had roaches!
Business response:
Dear Guest,We deeply regret the unacceptable experience you encountered during your recent stay. This is certainly not reflective of the standards we strive to maintain, and we sincerely apologize for the inconvenience. Your feedback has been immediately shared with our team to address the issue and ensure it does not happen again. We value your loyalty and hope you will allow us the opportunity to restore your confidence in the future.Sincerely,Hotel Management
Ms Connie was GREAT! So nice and considerate. Downside was the pungent smell of marijuana in the lobby. Not so fun for my kid to walk through. There was also no breakfast or coffee provided.
Business response:
Dear Guest, Thank you for sharing your experience! We are delighted to hear that Ms. Connie made a positive impact on your stay. We sincerely apologize for not meeting your expectations with our complimentary grab-and-go breakfast, and we appreciate your feedback as we work to improve this offering. Additionally, maintaining a clean and fresh environment is a priority, and we regret the inconvenience caused by the odor. We truly value your feedback and hope to welcome you back soon at Extended Stay America for an even better... read more
Horrible rooms wasn’t cleaning
Business response:
Dear Darnell,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during your stay. Cleanliness is a top priority, and we are sorry that we fell short in this area. Please know we are addressing this matter with our team to ensure such issues are promptly resolved. We hope you’ll consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Nasty as hell Hotel room conditions was very nasty. The counters were nasty. The toilet was to clean out. The bathtub was nasty. The floor was sticky and hadn’t been mopped. The beds were nasty. The sheets were nasty. There was hair all over the beds. Bedside tables were very nasty and you could tell that they have poor management and need to get all their housekeepers and make sure that they are actually cleaning the room thoroughly. That is very unsanitary. I was very disappointed. I had my two kids with me my sister, whic... read more
Business response:
Dear Lakisha, We sincerely apologize for the disappointing experience you had during your stay. Your concerns regarding cleanliness and the condition of the room are unacceptable, and we completely understand your frustration. Please know that this is not the standard of service we aim to provide, and we will address these issues with our housekeeping team immediately. We also acknowledge the discomfort caused by the bedding and mattresses, and we are reviewing the condition of all our rooms to make necessary improvements. Y... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.