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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little confused but the stay was ok. The toom had leftover food from a previous guest. The room obviously was used by a guest who had pets because the chair was scratched up We never got fresh towels Monday so we had to use the same towels from our check in. Our room 2as right next to the lobby and it was quite noisy and children were running up and sown the hall. Front desk seems to close overnight and we tried to call asking for things we needed. Front desk should alert guests of the overnight closure and to have a numbe... read more
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are truly grateful you stayed with us and appreciate your candid remarks. It is important to us that each visit feels comfortable and well-supported, and your observations help guide improvements in both service and communication. We hope to welcome you back and provide a more seamless and restful visit in the future.Sincerely,Hotel Management
The staff (or lack of) were not too helpful. They had paper towels in the kitchenette, no tissue paper, no iron or hair dryer in the room. The had no staff at the front desk most of the time and it was difficult getting back into the hotel at night. The hotel reeked of marijuana although it's supposed to be smoke free.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your stay. It is disheartening to hear that certain aspects of your experience did not meet your expectations. We appreciate your comments and will address these concerns with the team to ensure future improvements. We hope to welcome you again soon and provide a more comfortable and seamless experience.Sincerely,Hotel Management
O couldn’t
Business response:
Dear Guest,Thank you for your feedback. We are sorry to hear that your visit did not go as hoped. While the details were limited, we understand that something during your experience caused frustration, and we regret that we fell short of delivering a more satisfying stay. Your input matters to us, and we’d welcome the chance to make things right should you consider giving us another opportunity in the future.Sincerely,Hotel Management
This was the worst experience ever. No one card worked. The attendant was available. The room floors was dirty.
Business response:
Dear Guest,We sincerely apologize for the difficulties you experienced during your stay. We understand how frustrating it must have been to deal with card issues, a lack of assistance from the front desk, and an unsatisfactory level of cleanliness. This is certainly not the experience we aim to provide, and we deeply regret the inconvenience caused. Please know that your concerns are being taken seriously, and we are actively reviewing our procedures to ensure such issues are addressed promptly in the future. We appreciate y... read more
NEVER AGAIN. DO NOT STAY HERE Horrible. the beds had bedbugs, room not vaccumed, microwave & refrigerator were disgustingly dirty, old toys under the bed, smelled like marijuana, no garbage bags, every little thing costs (extra towels, dinnerware, cookware) OVERALL, THIS PLACE IS HORRIBLE. DO NOT WASTE YOUR MONEY HERE
Business response:
Dear Kate, We are very sorry to hear about your experience and sincerely regret the inconvenience you experienced during your stay. Please know that we take pest control seriously and conduct regular treatments as a preventive measure, but we will thoroughly inspect the room in question to ensure all concerns are addressed. We also regret the cleanliness issues and are addressing them with our team. Regarding amenities, we understand the frustration and will review how we communicate any associated fees to ensure clarity. We... read more
No remote in room microwave still dinner trash under the bed no dishes in room
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. To ensure cleanliness, the dishes of your suite are kept at the front desk and always delivered to your room on request. We are sorry if you were not told this at check-in time. In respon... read more
It was very dirty and very loud and the staff wjere very rude
Business response:
Dear LeeAnn,We sincerely apologize for the experience you had during your stay. It is disappointing that the cleanliness, noise levels, and staff interactions did not meet your expectations. We understand how important a clean, quiet, and respectful environment is, and we regret falling short. Our team has shared your feedback to ensure necessary improvements are made promptly.Sincerely,Hotel Management
The attendant took 20 minutes to answer the door. Several guests left. The elevator was broken. The room had the odor of the previous occupants.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We are sorry about the challenges you experienced while visiting our hotel. We understand how frustrating it must have been to wait for the door to be answered. Further, we regret the inconvenience caused by the elevator. Please rest assured that we are actively addressing this problem to ensure it does not affect future guests. We take pride in providing the highest standard of service, and we are sorry that we fell short in this instance. Your feedback is i... read more
There was no one on duty to let us in/ check us in! We had to leave and find a different hotel. I'm getting my money back.
Business response:
Dear Jenifer, We sincerely apologize for the inconvenience you experienced during your arrival. We understand how frustrating it must have been to arrive and not have staff available for check-in. This is certainly not the experience we want for our guests, and we will be reviewing our staffing procedures to prevent such issues in the future. We regret that we were unable to accommodate you this time, but we hope you might consider giving us another opportunity in the future to provide you with a smoother and more enjoyable ... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.