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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet didn’t work properly. The non-smoking room had definitely been recently smoked in. My hair and clothes reeked of smoke after being in the room. The a/c was on and the window was open when I arrived in an apparent attempt to “air” out the room.
Smelled! The entire place smelled like weed. The lobby, the elevator and the room. It was very gross!
It was the most nasty place the floor and carpet was extra dirty and nasty. The bed sheet was not changed dirty. The refrigerator was dirty nasty water in the tub. Hallway carpet was nasty and elevator was unsafe. I left the the hotel really was disappointed. It had a bad smell i was there for 30min left.
Property needs updating. Old dirty carpets and stale cigarette smoke throughout the corridors and room.
50s vibe.
Business response:
Dear Paul, We’re sorry to hear that certain elements of the ambiance may not have aligned with your personal preferences. We understand that design and atmosphere can shape the overall experience, and we appreciate your honesty in sharing that perspective. Your feedback helps us better understand our guests’ expectations, and we hope to have the opportunity to welcome you again for a stay more in line with your taste. Sincerely, Hotel Management
Waited 35 minutes in the parking lot before someone resolved my reservation
Business response:
Dear Robert, Thank you for taking the time to share your experience. We sincerely apologize for the delay you encountered upon arrival. Waiting that long to check in is unacceptable, and we understand how frustrating that must have been. We recognize this as an area needing improvement and will be addressing it with our team to prevent similar issues in the future. We hope you’ll consider giving us another chance to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.