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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is disgusting. The room is filthy and the sheets were never changed from the last guest. When I called the front desk to request housekeeping I was advised I would have to change the sheets myself. They wouldn't even bring fresh sheets to my room. I have to take off and handle the dirty sheets of whoever the last guest was, bring them downstairs to the front office, wait to be given clean sheets and then come change the bed linens myself. This is unacceptable. The floor is filthy and I don't feel comfortable at al... read more
Business response:
Penny, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Nice area. Rooms filty. Needs cleaning Not happy about this hotel. Expected mlre from big co. Like this. Definatley would not reccomend. Lool else where
Business response:
Javoer, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Horrible My experience at EXTENDED was bad...EXPEDIA was equally as bad. I got to the hotel at approximately 9:00pm. No one was at the front desk. I repeatedly called the lobby to the front desk 5 or six calls (I'm in the lobby), and rang the buzzer numerous times and nothing. Finally 10-15 minutes later a male clerk comes in and tells me and another guest. ."Oh I went out to get something to eat" ....no apology. We then get a room and upon entering the room (150) it had someone already staying there as was evident by the g... read more
Business response:
Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Unfortunately, when booking through a third party reservation site, all refunds must be processed through them, so we do suggest you contact them directly. Thank you again for being our guest, and... read more
Never again Check in clerk tried to put me in a “smoking” room, said I requested such. False Room was tired, old and dated. Not a single glass, dish or eating utensil, kind of odd for a place that calls itself “Extended Stay” It was ok to crash for a night, but I will look elsewhere when I return to Edison, NJ.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another chance to make i... read more
Horrible. Dog barked all night across hallroom dirty towels also
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Cleanliness Toilet was not cleaned. Bed was old and room had a bad order.
Business response:
Stephen, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
No room in the inn... Hotels.com allowed us to book a room at a hotel, that did not have any rooms available. We drove out of our way to the hotel only to be told that we were the third group that had booked on hotels.com that showed up that night looking for a room that did not exist. The front desk guy was nice enough but it was a horrible inconvenience.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Stay Away! From the parking lot to the room, the experience and cleanliness very below any acceptable standard. Trash was piled up at all of the trash cans, guests were outside sitting on sidewalks smoking and drinking, the condition of the room was unbearable. There were items such as paperclips, long black hair, pieces of trash all over the floor and bathroom, the sheets obviously has not been laundered, and I have attached a photo of the blood and urine stained mattress that had no mattress pad on it which is a Health Co... read more
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
carpet dirty bedbug crawlout from the blanket to my face, stove top had burned food on it worst part no hot water at all
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.