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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful Hotel Paid for a nonsmoking room and they try to put me in a smoking room. Claiming they had no nonsmoking lefts unless I paid extra for a bigger room .
Business response:
Ronald, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Not very cleanly and conditions were poor
Business response:
Ronald, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Disappointed Staff was friendly, but, the bathtub was dirty and something but me
Business response:
Ajamu, thanks for staying with us. Although you liked the service offered by our staff, we are sorry for the issue you experienced and regret the inconvenience this caused. Your comments have been shared with the housekeeping team to ensure they are well poised in their work. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Rooms weren’t clean garbage left in room from previous guests.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Very bad the bed had bed bugs ..will never stay there
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Manuel, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Outdated system, nobody at the front I booked with Expedia got there waited for an hour and they still didn’t have my booking even though I showed them proof. I left and drove all the way home and now won’t give me a refund. Terrible service! Outdated system waiting for faxes and wouldn’t call Expedia or check their computers!
Business response:
Thank you for sharing your recent experience. We apologize for the mix up with your reservation. Unfortunately, when requesting a refund on a reservation made through a third-party, prepaid website such as Expedia, you would need to contact them directly. Thank you again for your feedback, and we hope you will consider a return visit if you are ever in our area. Hotel Management
Take your money elsewhere I've stayed in a few Extended Stays over the years and this is not one of the pleasant ones. Everything in my room was broken, falling apart, or just plain dirty. Yellow stains on the cabinet doors, broken switches on the lamps, children's toys under the bed, no roller for the toilet paper, no hot water. I could go on and on and on. Also, the 'grab n' go' breakfast is nothing but carbs. There's nothing healthy at all.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.