This profile has been claimed by the business owner or representative.
Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience... Hotel staff wasn't helpful at all
Business response:
Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
I had a non-smoking room which was on the 3rd floor. The entire floor smelled heavy of smoke. I was moved to 1st floor which was much better. The loud sounds coming from vents in the bathroom, noisy refrigerator and the sounds in the halls of people entering and exiting their rooms who were near, sounded as if they were trying to enter my room.
Business response:
Aliya, thank you for reviewing our hotel. We are sorry your first room had a smoke smell, and we have discussed your concerns with our housekeeping team to make sure this room receives a deep clean to remove the smell. We also apologize for the inconvenience you had due to the noise from other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will stay with us another time so we can provide you with a much more enjoyable ... read more
Business response:
Nicky, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Irresponsible Front desk clerk asked for my personal credit card so they can hold the car in the event of any damages to the room. They indicated that the card was not going to be charged unless otherwise. Later that day I found out they charge me $146 on my card. The clerk made an error in charge my personal card as opposed to charging the Expedia card on file. Due to that error I was not able to purchase my generator that I needed because we had a storm and most of the homes in the area were without power.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
I guess I didn't understand the concept of "extended stay". This means you get an empty kitchen, with nothing in it - you have to ask for a spoon, a coffee mug, a coffee maker. You receive just that, a dirty coffee machine with one packet of Folgers coffee, no fixings. No maid service (assume you could get this if you request it? - not sure). There was someone else's hair all over the bathroom floor, the remote was grimy. It constantly smelled like other people's food or smoke. I was told by reception that there was no lugga... read more
Business response:
Lisa, we cannot apologize enough for the unpleasant experience you had at our hotel. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you encountered. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Poor hotel for the area This place is horrible. It's dirty and poorly kept. Turned on the shower and a big wad of hair floated away from the drain. Wall paper peeling away from the walls, old uncomfortable beds and virtually no amenities. No coffee maker in the room, no cups of any kind. There was trash in the hallway, dirty towels laying in the hallway. The hair dryer didn't work, and the elevator stopped working when I was there. They advertise breakfast, but that is only coffee, granola bars and instant oatmeal. I will ne... read more
Business response:
Gerald, we apologize our facilities and amenities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Crime Scene There was yellow crime scene tape down the hall from our room and 4 police officers there. Staff was surly. Will never stay there again.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not typical, and we will take immediate action to address these issues appropriately. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Cold Showers 3 mornings of cold showers really soured me on the experience.
Business response:
Thank you for your review. That being said, we are sorry to know you were inconvenienced by the maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
terrible and over priced No hot water, no tv remote, broken chair, dirty sink, dirty towels, and dirty sheets. If you want to pay $100 a night for a terrible hotel go for it. But hopefully this review will discourage others from booking this terrible hotel.
Business response:
Andrew, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.