Extended Stay America - Edison - Raritan Center

Business response:

Thank you for being our guest. We are sorry for the inconvenience you had in your initial room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Sabrina, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

James, thank you for being our guest. We are sorry our hotel was not up to your expectations. Your comments will be shared with the people in our organization who are responsible for formulating plans for future renovations. Until then, we have asked our Cleanliness and Maintenance team to make sure we provide the best-in-class service to all our guests. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Venkatesh, thank you for your feedback. We apologize for the difficulties you experienced due to the AC in your room and that we were unable to resolve the issue to your satisfaction. Your feedback has been discussed with our maintenance team, and they are inspecting and fixing the issue immediately. Please consider giving us another opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we did not live up to our usual standards and that the value for the price fell short of your expectations. Please know we conduct competitive pricing analyses several times throughout the year, and our pricing for is in line with hotels of the same caliber in our area. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Div, thank you for staying at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Marquise, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management