This profile has been claimed by the business owner or representative.
Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like the system at the hotel Had to wait 30 mins at the reception before some came to check in . They don’t have drinking water in the room. Need to go out of the room and buy from vending machine.may not opt again.grab and go breakfast is very awful . The rooms were meet and tidy though
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk and that you were disappointed with our breakfast offerings. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. Your review will be shared with our Brand Leaders to assist them when determining new breakfast offerings for fu... read more
Nasty rooms Not so good room was disgusting bed was not comfy toilet leaked the bathroom had holes in the wall shower faucet Had coper pipe showing absolutely unacceptable room 308
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not so happy honeymoon Saturday night was when we stayed after our wedding. We check in and they then tell us that they do not and will not except cash from us even though they had a card on file. We then had to leave and go find and buy a visa gift card instead of beginning our honeymoon. Finally we come back and get checked in we get up to our room and realize we need an additional pillow so we called the front desk. We ask for an additional pillow and are informed that they do not have any, which we did not believe becaus... read more
Business response:
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
Gross The bathroom had waste in it when we first came in. The bed was very uncomfortable. Did not stay long.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
When I arrived the front desk said there weren’t anymore rooms available and did not honor my reservation. I drove 30 minutes out of my way to waste my time.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Horrible Experience The absolute worst experience i have ever had at a hotel. Staff was rude. Filthy place. Wrong type of room, poor cleaning. Out of thousands of hotels I’ve stayed at. This is the absolute worst
Business response:
John, thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding cleanliness and the poor service provided by our staff is shared with the concerned teams to ensure that we provide excellent service going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The first room I was given had condoms and used underwear in the dresser draw, along with a half empty alcohol bottle on the table. Clearly the room was not cleaned before it was rented out. After complaining to the front desk I was assigned a second room. This room was missing a chair and no remote control for the TV. I was willing to ignore till upon removing the bed cover I found bugs in the bed. Called the front desk back and complained.The lady came to the room saw the bugs and apologized was given another room. This ro... read more
Business response:
Thank you very much for visiting our hotel. We apologize for not providing you with a clean room and regret the inconvenience it caused. As a valued guest your feedback is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
This hotel is in SERIOUS need of upgrading. The furniture was scarred and chipped. There was no clock-radio in the room. The comforters had noticable stains on them. Housekeeping needs to do a more thorough job when cleaning the room. There is no excuse for there to be what i believe to be ketchup smeared on the faucet handle or for there to be hair on the bathroom wall. They also claim to offer breakfast. Coffee muffins and granola bars set up on a table across from the front desk does not constitute serving breakfast. The ... read more
Business response:
Dee, thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
HORRIBLE HOTEL!!!!!!!!!!!!!!!!!!! HOTEL HAD ROARCHES CRAWLING ON THE FURNITURE. bathroom broken tile and bathroom tub leaked water all night. Only 15 channels. Huge brown stains on the bed sheets. Needed vaccuming. Furniture water old chipped and paint and stain going off.
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your concerns with the concerned teams, and we’re working with them to fix the issues you mentioned. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.