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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Bad Experience As you walk in to small lobby the first thing you encounter is a the thick smell of cigarette smoke. Front desk lady was fine just slow. The room smelled like curried rice, the AC didn’t cool the room at all and there was no shampoo, conditioner or lotion. However, there was a 1/2 used, lid still open, small bottle of body wash. Very bad hotel and experience.
Business response:
Michael, thank you for reviewing your stay. We apologize for the cleanliness issue you experienced in your room and that our hotel policy was not explained to you on arrival. We have asked our housekeeping and maintenance team to be more diligent with their efforts so that our future guests never experience the same. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities, so items such as shampoo, conditioner are always available and compl... read more
Horrible stay at a usually dependable chain I asked for a non-smoking room. They gave me a smokers room and didn't have anything else available. The room and furniture smelled horrible. I tried everything to alleviate the smoke, and nothing. The rate would have been crazy had I changed hotels. There was also a yapping dog somewhere on the floor that barked most of the day. The staff did not seem concerned nor did they do anything to correct the issue.
Business response:
Carl, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the odor issue you encountered while you were here. Also, we are sorry for the disturbance caused by the barking dog in the next room. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the nea... read more
Business travel Ended up in a smoking room. Not clean. It was not a good week!
Business response:
Alex, thank you for choosing to stay with us. We apologize for not accommodating you in the room of your choice and for the cleanliness issue you experience in your suite. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we’re sorry. We’re working with our housekeeping team to identify where we fell short and fixing our protocols so that such situations can be prevented going forward. We would like to regain your trust and hope you will give us tha... read more
Not the best place to stay This hotel is just a little downtrodden and tired. The staff was a very friendly. Areas in the interior smelled like smoke though my room did not. It seemed clean enough all of the cleaning staff missed some trash down the crack behind the bed. The furniture in the room showed some wear and tear.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The hotel is better suited for is its name Extended Stay as a day-to-day hotel it falls short ask for coffee maker in room and was handed one that was broken. Also the lazy boy chair was broken. The breakfast that they serve consist of coffee muffins and breakfast bars and instant oatmeal.
Business response:
Mark, we are sorry for not meeting your expectations and for the issues you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Like they say...you get what you pay for...at least at this "hotel". The place (and my non-smoking room) smelled like years of smoke and neglect. Desk staff was friendly, but will never be staying at Extended Stay if this run down property is typical.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
NEVER AGAIN‼️ The place was nice but they accused me of smoking in a non smoking room when I made it a point to smoke outside the hotel every single time. I chose non smoking room because my girlfriend does not like the smell of smoke. So they went ahead and tried to charge my card $250 for that but when that amount didn't work they took $100 without even telling me. I found out via email from my credit card company! I called the hotel and they have me the run around this place was horrible that manager is just looking to ch... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We do adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We take guest feedback very seriously. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Find somewhere else to stay I have never stayed at a hotel this dirty and in bad condition. The furniture was peeling and busted up. The wood was chipped and ripped off of surfaces. Carpet was filthy. The room looked like it was prepped for a renovation about to happen. Was given a smoking room even though I paid for a non smoking room.
Business response:
On behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.