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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found trash in the dresser drawer. The building doors were propped open by rocks, so random people can come in and out, and it was ghetto.
Business response:
Dear Haley,Thank you for sharing your concerns. We deeply apologize for the unacceptable experience you had during your stay. Finding trash in the room and the security issues you mentioned are completely unacceptable and do not align with our standards. Your feedback has been shared with our team, and we are taking immediate steps to address these issues to ensure a safer and cleaner environment for our guests.Sincerely,Hotel Management
No hot water in shower
Business response:
Dear Naveen,Thank you for your feedback. We sincerely apologize for the hot water issue during your stay. This is certainly not the experience we aim to provide, and we understand how frustrating this must have been. Please know that we are investigating this matter to ensure it is resolved promptly. Your comfort is our priority, and we deeply regret the inconvenience caused. We hope you will consider staying with us again in the future so we can offer a much-improved experience.Sincerely,Hotel Management
Both rooms had bloody mattresses and were dirty, and missing curtains.
Business response:
Dear Delle, Thank you for bringing these concerns to our attention. We sincerely regret that your experience did not meet expectations. Cleanliness and maintaining a well-prepared environment are essential to us, and your feedback highlights areas that require immediate attention. Please know that your comments are being taken seriously and will be shared with our team to address these issues promptly. We understand how important a comfortable and well-maintained space is and hope to have the chance to provide you with an im... read more
Did not like the property felt a little unsafe
Business response:
Dear Nicole,Thank you for your feedback. We regret that you felt unsafe during your stay, as providing a secure and comfortable environment is our top priority. Your concerns are taken seriously, and we will review our safety measures to ensure they meet the highest standards. We sincerely apologize for any discomfort you experienced and appreciate your input to help us improve. We hope you’ll consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
Took over 10 minutes to be let in to check in. Poor smell in hallway of room. No coffee machine or any cups/glasses unless you call down for them.
Business response:
Dear Cailin, Thank you for sharing your feedback. We sincerely apologize for the delays you experienced during check-in and for the unpleasant smell in the hallway. We understand how important a smooth and welcoming experience is, and we regret that we fell short. Additionally, we acknowledge the inconvenience of having to request cups and a coffee machine, and we will review how we can improve these services. We appreciate your comments, as they help us continue to enhance the guest experience, and we hope to have the oppor... read more
Hi we had reservations to stay here on thanksgiving day, we walked into the hotel and it smelt horrible, like mold. We get to our room the sheets were dirty and there was black mold growing rapidly in the tub and on the floor. And the room itself smelt horrible. Needless to say we left and didn’t stay here.
Business response:
Dear Mariah,We deeply regret the experience you described and sincerely apologize for the unacceptable conditions you encountered. Cleanliness and a welcoming environment are top priorities, and it’s clear we fell far short in your case. Your concerns about mold and room cleanliness are being addressed with urgency to ensure such issues are resolved and prevented in the future. We understand your decision to leave and the disappointment this caused during your holiday. While we cannot change your experience, we are committed... read more
yesterday saturday i made a reservation for extended stay America in Raritan center in edison nj. for a 1 queen size bed. when i arrived they stated that they only had a room with double queen beds. the cost that they offered me was not the same as i paid online. the front desk rep said he could not change the price because i made the reservation through Expedia . i called Expedia and spoke with mr saddy and he had me on hold for for almost 2 hours. mr saddy gave me number to call for them to resolve the situation. i called ... read more
Business response:
Dear Xiomara, Thank you for sharing your experience. We sincerely apologize for the confusion and frustration you encountered regarding the room and pricing issue. We understand how important it is to receive the correct accommodation and pricing, and we regret that the situation was not resolved promptly. While we have limitations when bookings are made through third-party platforms, we are committed to working with our partners to ensure a smoother process. We truly appreciate your patience and feedback, and we hope you wi... read more
I give the room a 3 out of 10. The bed was more like a twin size, the recliner was hard with a big tear in the middle of the seat, the tv is extremely small and low, the table didn't have chairs to sit and eat, the bathroom tub drips and the sink is stopped up. Everyone knows to put the tissue over and not under..lol. I may change to a 2 out of a 10.
Business response:
Dear Cassandra, Thank you for sharing your feedback. We are truly sorry to hear that your room didn’t meet your expectations. The issues you mentioned, including the bed size, recliner condition, small TV, and bathroom maintenance concerns, are certainly not the standard we aim to provide. We appreciate your comments about the tissue placement, and we’ll definitely review all of these points to improve the guest experience. We hope you’ll give us another chance in the future for a more comfortable stay.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.