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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mi televisión sin cable, se solicita a recepción su arreglo y se les olvidó. Nunca pude conectarme a internet por wi-fi y en recepción no pudieron ayudar
Business response:
We offer our apologies as our staff didn’t action your complaint regarding the maintenance issue in your room. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
non-smoking and smells weed!! so bad experience!
Business response:
Thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Not very happy!!! The room was clean and spacious but the bathroom only had half a roll of toilet paper. I asked one of the ladies that I saw outside that was a housekeeper if there was a way I could get another roll of paper and she stated sure and asked what room we were in. Needless to say no one ever brought us another roll of tissue paper which was very disappointing. We booked the room for 2 nights and housekeeping never went in to make the bed or empty the garbage, I think the only thing they did was add more towels b... read more
Business response:
Vanessa, thank you for your review. Although you liked your well-appointed room, we apologize for the difficulties you encountered while you were here. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Please consider ... read more
Like: close to the airport. Dislike: poor lighting. No place to put anything in the bathroom. Hair in the sink that was definitely not mine. On check in I was told they would get me a cab in the morning. Not true. I would have been later for my flight if it weren’t for a couple of people who offered to share their Uber ride with me to the airport. Next time I will pay more and get something better. I guess it’s true that you get what you pay for.
Business response:
Thank you for choosing our hotel and for leaving a review. We apologize for the multiple issues you experienced during your stay. Your valuable feedback will be used to help us better serve our guests. We hope you will give us another chance by staying with us again on your next visit to our area. Sincerely, Hotel Management
The first two rooms had not had maid service . The third room looked good, so I unpacked all my stuff and went to find dinner. I came back to the room, put stuff in the fridge, spent some time online, and about 930 I went to use the bathroom, only to discover the toilet was missing part of the guts and the P-trap on the sink Was gone. It was too late to find another accommodation or I would’ve laughed at that point. Or use the toilet by reaching down inside the tank with my hand to flush it. The young lady at the desk was ap... read more
Business response:
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your rooms. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also asked the appropriate team to fix the problem with the toilet. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
I have nothing positive to say about this property. It should be removed from Expedia's offerings.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
El peor hotel a través de Expedia en el que nos hemos quedado. Llegamos de noche al hotel y nos tuvieron como 20 minutos esperando antes de que nos atendiera alguien. El hotel era para no fumadores, pero las habitaciones olían muchísimo a cigarro. Supuestamente había desayuno incluido pero este era un café y un panecillo. En las escaleras los basureros estaban llenos de basura (parecería que no hubieran limpiado en varios días) y en el refrigerador había comida de otros inquilinos. Pésimo servicio Expedia debería de eliminar... read more
Business response:
Thank you for your review. We are sorry that you had some housekeeping service issues in your suite. We value your feedback and will use it to ensure we are more consistent in our service levels. We also apologize for the problems you had at check-in and also for the inconvenience you experienced due to smoke smell. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope we have the chance to make it up to you at a ... read more
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.