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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tub spout continually dripped. There were gnats in the room. No ice machine on premises Some light fixtures were not working
Business response:
Leonard, thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel and for the maintenance issues you experienced in your room. Our guests deserve a clean, well maintained, and comfortable room while staying with us. Please be assured; we have shared your concerns with appropriate teams to address the issues as quickly as possible. We regret you did not have a better experience during your stay, and we are certain your next ... read more
The staff was very friendly but something I didn’t like was how the room wasn’t even clean. We found socks underneath the sink and the microwave was super dirty. Overall, the room wasn’t clean.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We regret the inconvenience caused and hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Manageme... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Minerva, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Location is plus. But this is not a hotel its a motel and doesn't deserve a 2*. Very poorly maintained carpet with stains all over and full of dust. Bed was also full of dust and itchy. Housekeeping replaced sheets and towels on request but didn't clean the dust off of carpet.
Business response:
Thank you for your stay and for taking the time to post your review. We apologize for the less than spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. On a positive note, we are happy you liked our location. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
We stayed here a year ago and it was nice but has really gone down. Although our room appeared clean, things are worn out: towels frayed, laminate flooring pealing, bed sprung, TV reception terrible. The outside of the property was filthy. Cigarette butts everywhere, walkways dirty, leaking trash cans, and trash left on the stairs for the whole time we were there which attracted feral cat fights all night long.
Business response:
Thank you for your review. We are sorry for not meeting your expectations and regret the inconvenience it caused. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We value your feedback and hope you will reconsider giving us another chance to show you our commitment to outstanding service. Sincerely, Hote... read more
Bathroom door lock was broken, coax cable to tv from 2002 was loose which gave a poor screen resolution. Only one trash can provided in the bathroom the size of a lunch pale. Price was not equivalent to quality of room.
Business response:
Thank you for your review. Please accept apologies for not meeting your expectations and regret that we did not merit the rate you paid. We are also sorry for not living up to our commitment to well-maintained accommodations during your visit. We are working with the maintenance department, so this does not happen in the future. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.