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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charged me 7 dollars more for doing the check inn they did not respect the price
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not Too Good Although some of the clerks were courteous, they weren't overly helpful. Sunday morning clerk was downright rude. Was on his cell phone all the time I was transacting business, didn't talk to me and literally threw my receipt at me and walked away. Seemed "put out" for asking for service. Sheets on the bed seemed to have been slept in, refrigerator froze our food. Not a good stay. I would .not stay there again or recommend Extended Stay.
Business response:
Juan, thank you for bringing this to our attention. First, we apologize for the poor service issue you encountered while you were here and regret the inconvenience caused. Upon receiving this review, we've immediately approached the associate who serviced you and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincere... read more
Really disappointed in this property. The floors were filthy. So were the linens. There were hairs everywhere in the room. The tub faucet leaked all night and the door to the room didn't actually close completely. There was about an eighth inch gap around the edge that actually let in light. The "breakfast" in the morning was nothing more than muffins and granola bars. To top it all off, the staff was slow and rude. I cannot recommend this hotel to anyone.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
So bad!! They don’t respect my reservation after 10 hours driving expecting to sleep and rest, but no way, NOTHING!
Business response:
Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Hotel was horrible. The room smelt, it didn’t feel clean, no elevators were available due to a power outage three days prior
Business response:
Anthony, you are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Managem... read more
The room had a horrible smell, there was trash overflowing in the bins in the staircase and the room was dirty with no lamps.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
Duty batroom and bedroom..........................
Windy in El Paso Checking in the person seems clueless. When I got to the room it had no power. Went back to the same person went oh yeah there working on it. Put me in another room with no power and no TV service.
Business response:
John, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. We hope this incident does not keep you from choosing us again on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.