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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We walked in to a filthy carpet. No toilet paper and caked on crap in the toilet. This room has NOT been cleaned. Remote doesn’t work. One channel on the TV.... and now, our door won’t lock from the outside so we can’t leave. My next call is Expedia to ask for a full refund. This is the worst place I’ve stayed in years. It comes with a stove top and sink and fridge and ZERO things to cook with. No pots and pans. No utinsils. Horrible.
Business response:
Terri, please accept our sincerest apologies for the issues you encountered in your room and regret your visit was not a pleasant one. Rest assured, your comments have been shared with the housekeeping as well as the maintenance team to be more diligent in their efforts going forward. We would also like to inform you that, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback is appreci... read more
The hotel was dirty, outside and inside. We found a hair on the bed, the carpet was stained and there was a ball of hair in the corner, there was a constant drip from the bathroom
Business response:
Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Smelly Smokey Mildewy Cigarettes TV out of order You get what you pay for. I paid roughly $52 for a one night stay, the room was on the top floor in the corner, which was fine, but smelled like smoke/mildew/damp and I found a cigarette butt on the floor next to a chair. TV never worked, there wasn't anyone available to fix it, but was offered a new room. Didn't take them up on their offer because the new room was on the other side of the property and I didn't want to move all my stuff.
Business response:
Albert, thank you for being our guest and sharing your observations. We are very sorry for the cleanliness issues with your accommodations and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of odor. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. Additionally, we value your comments regarding the television and will make sure necessary adjustments are made. We hope you will stay with us another time so ... read more
A negative 👎 Outside trash receptacles were all full and over filling with trash, parking lot was dirty because of wind that was spreading the trash from the over filled trash receptacles around the parking lot. Found two roaches running around in kitchen area and there were two people walking around the parking lot up to no good, with no security officers around. I didn’t get much rest dues to me looking out the window making sure they didn’t get into my truck. Unfortunately it wasn’t a good night stay at “Extended Stay”
Business response:
Ray, thank you for the specific feedback about your stay. We are disheartened to read your review, and we sincerely apologize for not living up to your expectations. We do our best to make sure every area is well-maintained. We will work harder so as not to disappoint you in the future. Also, we take the safety and security of all of our guests very seriously, and we appreciate you sharing your concerns so that we can address them immediately.We hope you will give us an opportunity to restore your confidence in us on a futur... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Nothing good about this place . It’s so dirty had to switch rooms 2 times . Everything dirty . I asked the house keeper when they clean the room she said every other week 🙄 I was wow . What a shame
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us... read more
Business response:
Carlos, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.