This profile has been claimed by the business owner or representative.
Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room didn’t look clean. Didn’t look vacuumed. Found someone else’s brush with a ton of hair on it between one of the beds and the night stand. Door didn’t feel secure without the safety locks in use. Very loud occupants. People constantly walking back and forth in out of their rooms. Someone was blaring loud music when I was trying to sleep at like 1am in the morning. I feel like I caught Covid sleeping in that room. I wouldn’t stay again.
Business response:
Chris, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We also apologies for the noise issues during your stay. We hope you will r... read more
Nothing to like. Property was dirty, not maintained, and service was nonexistent.
Business response:
Greg, we are sorry to read about the concerns you outlined in your review. We apologize for the cleanliness issue and regret our service did not meet your expectations. Your comments will be reviewed with the teams involved to be more diligent. Thank you for being our guest. Sincerely, Hotel Management
TV was broken.
Business response:
Ray, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and apologize for the difficulties you had with the TV. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Dumpy hotel
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Hotel from Hell This has been the worst hotel stay I've ever had ! Had to wait on room . Carpets need to be changed very nasty, counter tops and fridge needed to be wiped down. There was some type of a/c cleaning crew working on premisses and I was not alerted to this when I checked in. Food crumbs on floor by bed, entry door and windows need to be fixed. I will never stay at another dive like this.No kitchen ware in room... I travel alot to various cities. This is suppose to be a nice quality hotel..." What the Hell happene... read more
Business response:
James, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take corrective actions. We value you as our guest and regret the inconvenience caused. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Take your time booking. I had been working in the heat for 4 hours loading a moving van, so i wasn't thinking at my best. This was on me. I used the ap to find someplace inexpensive for the night where i could just shower and rest. I booked Extended Stay in El Paso in a hurry without reading further information. The receptionist was very professional and understanding, so I'll state that first. The first room she put me in reeked of weed. She switched me to another room and it seemed ok, but as i got in the shower, there was... read more
Business response:
Nicholas, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, but we apologize as this was not your experience. We are very sorry for the issues you encountered in your suites. There are no excuses to be made, and we will ensure corrective actions are taken by our housekeeping and maintenance teams. Please revisit us so we can restore your faith in our hotel and provide you with the stay you should always expect from us. Sincerely, Hotel Management
they first gave us a room that had not been cleaned, the 2nd room they gave us smelled, the pillows smelled, good thing we had our own, the door to the room was broken, couldnt use the latch.
I booked a king suite room two days in advance. When I get there to check in, she tells me there aren’t any king suites avail and gave me a queen suite. The bed looked like a full bed, not a queen. I went back to the lobby and requested a double bed suite. The A/C in that room hardly worked. The toilet needed to be plugged after every use. There were also bugs in the room. This is absolutely unacceptable. Also I was charged $100 fee that has yet to be reimbursed. I’m not sure why they charged my card $100 safe fee on the spo... read more
Business response:
Thank you for returning to our hotel and for taking the time to review your stay. We are sorry that the room type you requested was not available, and we regret your disappointment. Please accept our apologies for the difficulties you encountered in your suite and for the inconvenience this caused. Your comments have been discussed with our housekeeping and maintenance team to take the necessary actions and address the concerns you outlined. Regarding any financial queries, we encourage you to reach out at our front desk, as... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.