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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very dissatisfied with my stay. The room was dirty and the towels smelled horrible. I woke up with bites all over my arms and management refused to assist me. I will be contacting Their corporate office
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and that our staff was not responsive enough. Your feedback will be shared with the appropriate team members to improve our service going forward. Meanwhile, we have alerted our pest control service provider to address the issue. Please revisit us so we can make it up to you. Sincerely, Hotel Management
awful service Lady at the front desk, horrible attitude. Didn’t respect my reservation. And I called before to confirm and she said yes it was confirmed, once I get there she said they were full!! Awful attitude from her!
Business response:
Irina, thank you for your review. We are sorry were overbooked and unable to accommodate you. We also apologize you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Half filed soda bottle right outside room door with used cigarettes floating in it. Dirty rag next to that. Sheets were wrinkled and looked like they’d been slept on in both beds, was a non-smoking room but smelled strongly of smoke. Found a cigarette lighter under one of the beds. The whole place was just gross and we felt extremely uncomfortable. I wish we hadn’t spent the money on it.
Business response:
Thank you for your comments. We are extremely sorry for the disappointing stay you had at our hotel and regret your non-smoking room had a smoke odor. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Roim was small plus fridge didnt work right and heater dudnt work
Business response:
Thank you for visiting our hotel and for taking the time to write a review. Please accept our apologies that your HVAC unit and refrigerator were not working properly. We have alerted our engineering team so we can fix the problem going forward. We are also sorry to read you were disappointed with the size of your suite. We do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel ... read more
We arrived to a dirty room... only other room available was dirty as well. Had to find new hotel. Disgusting and gross
Business response:
Thank you for reviewing our hotel with us. We sincerely apologize for the cleanliness issues you encountered in our rooms. This does not meet our standards, and we are working with our housekeeping team to improve the quality of our accommodations. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
The room was dirty and the sheets were stained, the front staff was not very friendly at all
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.