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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Called at 10pm to request a late check in arrive was after 2a but before 3a. ARMANDO said it was fine. Get there at 224a to check in. The front desk guy said it was no longer there i gave confirmation number showed him and told manager ROD that i had spoken about last check in. Showed the call on my call log. 8min call. Guy told his manager i was causing a scene and being rude telling his manager to tell me i couldnt stay there EVEN AFTER THEY PULLED THE MONEY FROM MY ACCOUNT AND SAID I COULD CHECK IN LATE!! WORST HOTEL EVER... read more
Business response:
Thank you for your review. We are sorry for the issue you mentioned and regret the inconvenience caused. We are reviewing this incident with our team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
The property was very close to the airport (kudos). The carpet was stained, the shower faucet was leaking all night. Bed sheets not sure if they were properly washed. People making lots of loud noises in the parking lot and slamming doors..
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order, so we apologize that this was not your experience. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. Sin... read more
Honestly this was the worst. The room smelled bad, and there was a yellow stain on the comforters. I honestly stayed for about 15 minutes before I left,I didn’t feel very comfortable. I wish I could get a refund but hey it happens. The elevator also smelled like cigarettes.
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We are will be taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Sont belive it when you are told if you forgot anything like dishes, toiletries and such that they have it. I forgot a food bowl for my dog so i went and asked for one and they gave me DIRTY dishes to use. Asked for extra shampoo and conditioner and they only had shampoo.
Business response:
Thank you for taking the time to share your feedback. We regret we were not able to meet your expectations and are sorry our fully equipped kitchen did not meet your expectations regarding the dishes. We can assure you we have inspected the dishes and have reiterated our cleaning procedures with the team to ensure your experience is not repeated. We really appreciate you bringing this to our attention. We hope to see you again, should your travels bring you back to our area. We hope you will reconsider a future stay as we wo... read more
Filthy, Nasty, Dirty, outside was disgusting, inside the room the carpet had visible stains it was gross
Business response:
Thank you for being a guest at our hotel. We apologize your stay was affected due to the cleanliness issues you encountered. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to enhance our guest experience. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
The first room they gave me smelled like smoke and had food crumbs and hair in the made bed. The second room had dirty towels
Business response:
Thank you for selecting to stay at our hotel. We apologize for the cleanliness issues you had in your suites. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to ensure we deliver spotless accommodations. We will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. We hope you will allow us to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,753 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.