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Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is located conveniently near I-10. 10-15min to the El Paso airport. Room sofa bed wasn’t in great condition though - springs were hurting the body. My 6yr old got bitten by Bed bugs in her sleep.
Business response:
Dear Debabrata, thank you and your family for choosing to stay with us. We are glad you had a pleasant stay, except for a few concerns. We understand your disappointment and frustration when you realized the sofa bed in your suite was not comfortable. We have a variety of room configurations that may be more suitable for your needs the next time you stay with us. Although we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, still the room you occupied will be professi... read more
Business response:
Dear Moises, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Had a nice studio fir a decent price
Business response:
Kal, thank you for choosing Extended Stay America. We are glad your stay with us was enjoyable and that you loved your suite and also found us to be of great value. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Clean and convenient After leaving my previous motel for filthy conditions, I was pleasantly surprised by the cleanliness of the room and grounds outside. Lots of nearby places to eat, get gas, etc. Very noisy AC
N/A
Business response:
Maria, thank you for sharing your review. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Room was big and beds were comfortable, staff was friendly. Didn’t like that whenever the person in the room above mine walked, the roof would squeak really loudly and the footsteps were loud also. Additionally, early the next morning maintenance was outside with a blower clearing the parking lot and the loud noise was very disruptive and woke us up.
Business response:
Valentino, thank you for sharing your review of Extended Stay America. We are glad you loved your spacious suite and the friendly service from our staff. However, we are sorry for the noise disturbances you faced while here and the inconvenience this caused. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. It was our pleasure hosting you, and we look forward to making your next stay with us perfect. Sincerely, Hotel Management
The only issues I had with the room was how close the AC unit was to the bed blowing directly on to you even when sitting at the table in the dining area.. The other issue was absolutely no counter space in the restroom.. Other that that, everything else was pretty good..
Business response:
Alexandra, thank you for staying with us and providing your feedback. Although we are glad your overall stay was enjoyable, we are sorry for not meeting your expectations with the layout of our rooms. We have taken note of your concerns and will see where we can make improvements. We hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 4.3 star rating with 1,410 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.