This profile has been claimed by the business owner or representative.
Extended Stay America - El Paso - West
- Hotels
- El Paso, TX
About this business
Location details
990 Sunland Park Dr., El Paso, TX, 79922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Place! This is my go-to hotel when working in El Paso. It is safe, clean, quiet, comfortable. I've stayed here twice in the last 3 weeks. On one of my stays, the refrigerator didn't work correctly. They replaced it. Good customer service.
Business response:
Dear John, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean and comfortable accommodations and great customer service. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management
Es un Hotel que cumple el proposito para una noche o dos, la limpieza es buena y la ubicación mejor. Buen precio por lo que ofrecen.
El personal trabajando en el lobby muy groseros ..hacen sus caras nomás preguntas algo..por eso no regresaré..sobre todo el de la mañana
Business response:
Dear Patricia, Thank you for taking the time to express your feedback regarding your stay with us. It is nice to know you had a good experience overall. However, we apologize for the service you received from our staff. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area.Sincerely,Hotel Management
Upon my arrival the gal that check me in was very friendly knowledgeable, asked if we needed anything else that to just reach out to her. Morning coffee bar was very clean, coffee was hot, fresh muffins, breakfast bars, and oatmeal.
Business response:
Dear Alexander, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. We are happy you enjoyed our delicious breakfast; it is one of our guests' favorite amenities, and we are glad you agree. It was a pleasure hosting your visit, and we hope you are already planning another visit our way.Sincerely,Hotel Management
Late flight, got into the hotel at 11:30 PM and was surprised that check out time is 11 AM
Nice big rooms and pet friendly
Business response:
Dear Kimberly, Thank you for choosing Extended Stay America. We are delighted that the guest room provided during your stay has garnered your satisfaction, and we are grateful for your positive feedback concerning our pet-friendly feature. Your valuable feedback is appreciated, and we will continue striving to provide the best possible experience for all our guests. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - El Paso - West
How is Extended Stay America - El Paso - West rated?
Extended Stay America - El Paso - West has a 3.7 star rating with 2,234 reviews.
When is Extended Stay America - El Paso - West open?
Extended Stay America - El Paso - West is open now. It will close tomorrow at 12:00 a.m.