Extended Stay America - Fairbanks - Old Airport Way

Business response:

Manisha, thank you for posting a review of your stay. We are sorry our grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Greg, thanks for being our guest. We are glad to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for recommending our hotel. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are pleased you liked our convenient location and had an overall enjoyable stay with us. That being said, we are sorry for the issues you experienced while you were here and have shared it with all our teams to ensure happy guests is our number one priority. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your visit. We are sorry for the issues you experienced during your stay and the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback is appreciated as it will help us to improve our service going forward. We hope to host you back in future for a much better experience. Thanks again. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad you liked our convenient location and courteous service. That being said, we are sorry for not meeting some of your expectations and for the maintenance issue you had with the television. We have shared your feedback with our team to check and fix it. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance so we can serve you much better. Sin... read more

Business response:

Tammy, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of our entire team for highlighting their efforts. Thank you once again for choosing us, and we look forward to welcoming you again soon at your second home. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We’re glad to know our proximity to the airport was convenient for you, but we’re sorry that we missed meeting some of your expectations. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your staying with us and for bringing along your furry friend! Pets are always welcome at our hotel, sowe are thrilled you and your pet enjoyed your stay with us. Thanks once again for your terrific feedback. We hope to welcome you and your pet back soon. Sincerely, Hotel Management