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Extended Stay America - Fairbanks - Old Airport Way
- Hotels
- Fairbanks, AK
About this business
Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4580 Old Airport Way, Fairbanks, AK, 99709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A mixed experience It was very helpful having a kitchenette and the staff were able to provide us with most of the kitchen tools and pans. However, staff on the front desk were barely friendly, no sense of welcome. The housekeeping staff were much more helpful and friendly. Bathroom sink was plugged and door was misaligned. A mixed bag.
Business response:
Susanne, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for falling a little short of providing you with a perfect stay. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Could be better Clean and relatively comfortable but signs of maintenance neglect, bathroom door not closing properly, bathroom sink plugged. Staff are helpful especially housekeeping.
Business response:
Susanne, thanks for being our guest. We are pleased to read you had a nice stay at our hotel. However, we apologize for the maintenance issues you came across while you were here. Your feedback is shared with the concerned department to do the needful. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Everything was fine inside the room hallway was dirty and the outside entrance was horrible it was dirty needed cleaning
Business response:
Thank you for writing a review of our hotel. We are happy to know you liked your room, but we are sorry for the cleanliness issues you had in the common areas. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. All of us here at Extended Stay America appreciates your business and look forward to seeing you again. Sincerely, Hotel Management
This was a nice property for the price, especially during tourist season. The staff was very friendly at check in and checkout. The lobby was clean and very welcoming. We spent some time at the pool which I found to be a little cold but was still a grand time for all. I did wale up with a sore back both mornings from the bed. They we’re comfortable to fall asleep, but painful to wake up after a night of sleep. The room appeared clean from the beginning, bit when leaving the hotel I checked under the bed for any belongings an... read more
Business response:
Thank you for your review. We are glad you liked our courteous service and well-kept property. However, we are sorry for the issues you encountered with your room. We have shared your feedback with the concerned teams in an effort to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
My room was dirty. Bathroom floor was dirty, had hair, bugs, and a leaking toilet. Carpet was very dirty. Wore socks and they turned brown. He had a musty smell. :(
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Check in was good. The room though smelled musty upon entry into the room. The windows had mold in places. When i turned on the AC unit it also smelked moldy for a minute or two. The carpetting waa clearly old with some spots in it. But it was nice to have a small kitchen and big fridge. Walking distance to fred meyers and walgreens.
Business response:
Thank you for being our guest. We are pleased to know you were happy with our ideal location and that overall you had a pleasant stay. However, we are sorry for the odor issue you experienced in your room. Your feedback has been shared with the housekeeping team to make sure this room receives a deep cleaning to remove the odor. We hope to have an opportunity of hosting you back again so that we can make it up to you. Sincerely, Hotel Management
Large room with kitchenette and full sized fridge. Hardwood floors were nice but could have used a mopping. Staff at check in was very helpful, friendly and professional. Great stay.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you loved your well-equipped room and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairbanks - Old Airport Way
How is Extended Stay America - Fairbanks - Old Airport Way rated?
Extended Stay America - Fairbanks - Old Airport Way has a 4.1 star rating with 1,010 reviews.
When is Extended Stay America - Fairbanks - Old Airport Way open?
Extended Stay America - Fairbanks - Old Airport Way is open now. It will close tomorrow at 12:00 a.m.