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Extended Stay America - Fairbanks - Old Airport Way
- Hotels
- Fairbanks, AK
About this business
Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4580 Old Airport Way, Fairbanks, AK, 99709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room service. No continental breakfast. TV prob There was no room service. I did bring my own towels. No continental breakfast. The TV had issues. No local channels and very few to choose from otherwise.
Business response:
Thank you for staying with us. We are glad you liked our convenient location and courteous service. That being said, we are sorry for not meeting some of your expectations and for the maintenance issue you had with the television. We have shared your feedback with our team to check and fix it. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance so we can serve you much better. Sin... read more
The staff was friendly. Really enjoyed the stay and would stay again in the future.
Business response:
Tammy, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of our entire team for highlighting their efforts. Thank you once again for choosing us, and we look forward to welcoming you again soon at your second home. Sincerely, Hotel Management
OK motel close to the airport Was not up to Choise standards. no more to add. no more to add.
Business response:
Thank you for evaluating your stay. We’re glad to know our proximity to the airport was convenient for you, but we’re sorry that we missed meeting some of your expectations. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Hotel where pets are welcome We were glad to be able to bring our pets into the hotel. The hotel is nice if not luxurious.
Business response:
Thank you for your staying with us and for bringing along your furry friend! Pets are always welcome at our hotel, sowe are thrilled you and your pet enjoyed your stay with us. Thanks once again for your terrific feedback. We hope to welcome you and your pet back soon. Sincerely, Hotel Management
Great hotel but no shuttle. Everything was great, the only downside is that they don’t have airport shuttle : (
Business response:
Maria, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and review like yours let us know we are on the right track. We appreciate your feedback and hope to have you back with us soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Going downhill? I stay here frequently but I may be trying another place... #1 Upon arrival, the outer door handle was dirty / sticky inside and out. Front desk cleaned immediately after I let them know #2 Bathroom floor was dirty as was the night table. There were rings and marks that had not been cleaned #3 Base board heater shield was laying on the floor broken #4 Shower curtain too short so floor was very wet after shower #5 1st time I didn't pack my own toiletries and I got 2 shampoos and no conditioner. Front desk said... read more
Business response:
On behalf of the entire housekeeping team, please accept our sincere apologies for the cleanliness issue you experienced and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will give us the opportunity to redeem ourselves on a future visit. Sincerely, Hotel Management
Loud and no pool. The trip was ok, if weren’t for the dirty sheets on the bed and the smoke alarms 🚨 went off for over and hour. Also I called to verify they had a pool and hot tub they said yes but I got there it was a tiny pool no hot tub and it was closed.
Business response:
Jason, thank you for staying with us and for the review. We are sorry for the issues you experienced while here and regret the inconvenience caused. We have shared your feedback with our housekeeping and engineering team and will use it as a training tool to improve our performance. Thank you for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairbanks - Old Airport Way
How is Extended Stay America - Fairbanks - Old Airport Way rated?
Extended Stay America - Fairbanks - Old Airport Way has a 4.1 star rating with 1,010 reviews.
When is Extended Stay America - Fairbanks - Old Airport Way open?
Extended Stay America - Fairbanks - Old Airport Way is open now. It will close tomorrow at 12:00 a.m.