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Extended Stay America - Fairbanks - Old Airport Way
- Hotels
- Fairbanks, AK
About this business
Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4580 Old Airport Way, Fairbanks, AK, 99709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived to check in we booked two rooms and only one room was ready. We had to wait until 6:00 pm to check into our second room. The grate on the heating/air conditioning unit was broken and laying on the floor. I feel we should have gotten a discount because we had to wait for our second room but the clerk said because we booked through Expedia there was nothing she could do. This is not acceptable.
Business response:
Janet, thank you for choosing our hotel during your visit to the area. We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, Hotel Management
Business trip This is not my usually hotel I stay at when in Fairbanks for work. I have never stayed at an Extend stays before. They do not clean there rooms each night of your stay. Which is fine, I prefer my room cleaned. Since I am paying to staying at a hotel. It was an okay stay nothing fantastic about the stay. As far as staff they were fine nothing to write home about. The bed was rather small for size of room I had with kitchenette. Like in other post you have to ask for any of the dishes. I did not us them so not su... read more
Business response:
Thank you for staying with us while you were here on your business trip. We are happy to know you overall had a pleasant stay and that you liked the amenities we offer. However, we are sorry we missed meeting some of your expectations with regards to our in-room amenities. Please know that kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope you will give us a second chance to deliver the type of hospitality you deserve. Sin... read more
Business response:
Eric, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
Very nice motel close to freeway. Very clean, and helpful staff. Very limited breakfast.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We’re happy to know you liked our well-maintained hotel and that you were pleased with the service provided by our staff. However, we regret we were unable to meet your expectations with our grab-and-go breakfast. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Breakfast Misleading title until u call hotel. Not really continental breakfast
Business response:
Manisha, thank you for posting a review of your stay. We are sorry our grab-and-go breakfast did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Breakfast really wasn't much. I guess since it is an extended stay motel. My son and I were in Fairbanks one night and the motel worked out well
Business response:
Greg, thanks for being our guest. We are glad to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Nice hotel that was easy to find. I would recommend this hotel.
Business response:
Thank you for recommending our hotel. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Dish TV without major news channels Do not expect to catch up on news via tv after your tourist day unless you watvh fox news. Don't believe the staff when they say it will be fixed soon I was there ten days. One dryer also out of order..eating up monry. Staff said there was a sign that went missing..and they would make a new sign. No sign appeared when I was there.
Business response:
Thanks for choosing Extended Stay America for your stay. We are pleased you liked our convenient location and had an overall enjoyable stay with us. That being said, we are sorry for the issues you experienced while you were here and have shared it with all our teams to ensure happy guests is our number one priority. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
No coffeemaker,utensils,dishes,etc., in kitchen. Requested late check-out (got in very late Friday night, awaiting vehicle service on Saturday) but the morning clerks didn't read approval note, kept calling/asking us to check out - so we didn't get any rest. Hotel doesn't allow guest to pay for an extra half-day.
Business response:
Thank you for evaluating your visit. We are sorry for the issues you experienced during your stay and the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback is appreciated as it will help us to improve our service going forward. We hope to host you back in future for a much better experience. Thanks again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairbanks - Old Airport Way
How is Extended Stay America - Fairbanks - Old Airport Way rated?
Extended Stay America - Fairbanks - Old Airport Way has a 4.1 star rating with 1,010 reviews.
When is Extended Stay America - Fairbanks - Old Airport Way open?
Extended Stay America - Fairbanks - Old Airport Way is open now. It will close tomorrow at 12:00 a.m.