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Extended Stay America - Fairbanks - Old Airport Way
- Hotels
- Fairbanks, AK
About this business
Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free snack bar breakfast: Jumpstart your day with a snack bar breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4580 Old Airport Way, Fairbanks, AK, 99709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel but no shuttle. Everything was great, the only downside is that they don’t have airport shuttle : (
Business response:
Maria, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and review like yours let us know we are on the right track. We appreciate your feedback and hope to have you back with us soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Going downhill? I stay here frequently but I may be trying another place... #1 Upon arrival, the outer door handle was dirty / sticky inside and out. Front desk cleaned immediately after I let them know #2 Bathroom floor was dirty as was the night table. There were rings and marks that had not been cleaned #3 Base board heater shield was laying on the floor broken #4 Shower curtain too short so floor was very wet after shower #5 1st time I didn't pack my own toiletries and I got 2 shampoos and no conditioner. Front desk said... read more
Business response:
On behalf of the entire housekeeping team, please accept our sincere apologies for the cleanliness issue you experienced and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will give us the opportunity to redeem ourselves on a future visit. Sincerely, Hotel Management
Loud and no pool. The trip was ok, if weren’t for the dirty sheets on the bed and the smoke alarms 🚨 went off for over and hour. Also I called to verify they had a pool and hot tub they said yes but I got there it was a tiny pool no hot tub and it was closed.
Business response:
Jason, thank you for staying with us and for the review. We are sorry for the issues you experienced while here and regret the inconvenience caused. We have shared your feedback with our housekeeping and engineering team and will use it as a training tool to improve our performance. Thank you for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Very nice, they had construction going on but it did not affect my stay there. Room i had was very comfy, with small kitchen.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you had a wonderful time with us and that you liked your room along with the kitchenette. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
good for an airport hotel. We needed to stay closer to the airport for our final nights stay. This was a good choice. Cheap, clean, close.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Gaylord, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Subpar 4 out of the 36 channels actually worked. The remote didn't have batteries and the showtime booklet was months outdated. No phone book or local businesses folder. There was no alarm clock. Breakfast was out of stock with 1.5 hours remaining.
Business response:
Crystal, thank you for being our guest. We apologize for the issues you encountered in your room. Our maintenance team is checking the televisions and ensuring they are working fine. We have discussed this situation with our team members to ensure we keep our breakfast well stocked once it gets over before time. We hope these issues will not deter you from staying with us next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairbanks - Old Airport Way
How is Extended Stay America - Fairbanks - Old Airport Way rated?
Extended Stay America - Fairbanks - Old Airport Way has a 4.1 star rating with 982 reviews.
When is Extended Stay America - Fairbanks - Old Airport Way open?
Extended Stay America - Fairbanks - Old Airport Way is open now. It will close tomorrow at 12:00 a.m.