Extended Stay America - Fairfield - Napa Valley

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Xavier, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We apologize for the smoke smell you encountered. We work hard to provide a clean and comfortable environment for your visit and we're sorry that the odor compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management 

Business response:

Johnathan, we appreciate you choosing to stay with us. It's great to know you had an enjoyable. Your review will be taken as a tool to ensure that all procedures with the housekeeping and maintenance departments are being followed. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management 

Business response:

Ive, thank you for reviewing our hotel. We're sorry for not meeting your expectations with your room. Please be assured that we have discussed your feedback with the appropriate team, and we're working with them to be more diligent with our efforts moving forward. We hope you will consider giving us a second chance the next time you are in Fairfield. Sincerely, Hotel Management 

Business response:

Patty, thank you for choosing Extended Stay America while you were here for a reunion. We’re thrilled to know you loved our well-kept hotel and that our location was convenient for you. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is not our standard, and not what our typical guest experiences. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Sincerely, Hotel Management