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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sketch location
Business response:
Joshua, thank you for staying at our hotel. We are sorry you were unhappy with our location and regret the inconvenience caused. We hope the rest of your stay was a pleasant one and hope to welcome you back in the future. Sincerely, Hotel Management
Friendly staff, clean, good location, great room for the money
Business response:
Thank you for the glowing review of Extended Stay America. It is our goal to deliver great value at a fair price. We believe that excellent customer service, our prime location, and well-kept property makes us an amazing choice. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Subpar for price The hotel was average but definitely not worth the price. I think the quality was subpar for the price paid. Disappointing breakfast service as well. The hallways smelled like marijuana as well and thought all rooms were smoke-free.
Business response:
Irma, thank you for reviewing us. We are sorry our accommodations and service fell short of the value you were hoping for and that you had to endure smoke smell. Your feedback is important to us, and we will be sure to address all your observations to eliminate our shortcomings. We hope you will accept our apologies and give us a second chance. We are confident your next trip will be a total success. Sincerely, Hotel Management
We were out of toilet paper when we arrived. There were dogs in the hallway the second night , barking which made it hard to sleep. There was one individual who was walking around with a knife in a sheath on the outer part of his belt, which made us feel uncomfortable
Business response:
Gerald, thank you for staying with us. The incidents you have described are not typical of us, and we are truly sorry we failed to deliver you a comfortable stay. We can assure a much better experience on your next visit and are hoping you will give us that chance. Thank you again for your business. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.