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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed and pillows were hard breakfast was only coffee and muffins overall very very clean and spacious will come back here again
Business response:
Don, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and look forward to welcoming you back again soon. Sincerely, Hotel Management
We had a great evening
Business response:
Tamika, thank you for your 5-star review. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Broken tv TV was broke
Business response:
Tracy, thank you for taking the time to review your stay. We're sorry for the inconvenience you had due to the TV in your room. Please be assured that we have asked our maintenance team to fix the issues immediately. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
James, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nicotine Paradise Our nonsmoking room reeked so strongly if cigarettes that we could smell it on our clothes after we left. And whatever detergent they use on the pillowcases caused me to break out in hives all over my face. The front desk service when we arrived was extremely accommodating and very sweet.
Business response:
Alexandra, thank you for evaluating your stay and for recognizing our front desk associate. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Jamal you are awesome. Housekeeping - details Jamal was the front desk staff person. He was great and very professional. The room was small, but the housekeeping staff needs to pay attention to the details. The outside of the refrigeration and the stove was dirty with stain. I recommend a Mr.Clean Magic Eraser. There were not dishes or coffee maker in the room. You have to ask for them from the front desk. The carpet and linens were new and looked like it was freshly done.
Business response:
Thank you for sharing your feedback. Although you liked most of our offerings during your pleasant stay, we are sorry for the cleanliness issue and that you didn't like our hotel policy. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
It was fine but no hair dryer, no shampoo, continental breakfast was non existent.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. Please note, hairdryers and toiletries are available and complimentary at the front desk at any time. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
There were some sketchy persons staying there. Also too many rooms that allowed pets on our floor. Fortunately the barking was minimal
Business response:
Michael, thank you for your candid review. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Edith, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 4.2 star rating with 935 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.