Extended Stay America - Fairfield - Napa Valley

Business response:

Thank you for choosing Extended Stay America. We're glad to know you had a relaxing stay with us and that you were pleased with the service provided by our associates. However, we're sorry for the for the inconvenience you mentioned. We have asked our maintenance team to fix the problem immediately. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Daniel, thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lonnie, thank you for evaluating your experience online. Although you liked certain aspects of your stay, we are sorry for the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in a disturbance. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had a comfortable stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Alicia, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Shawna, thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you enjoyed your stay with us and liked your well-kept suite. Also, we have asked our housekeeping team to be more diligent going forward. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Dear Nathan, thank you for choosing our hotel for your stay and for the valued review.While overall you had a satisfactory visit, we aresorry for the inconvenience you experienced due to the smoke smellthroughout our hotel. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Kareesha, thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your perfect rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management