This profile has been claimed by the business owner or representative.
Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just not what I expected. Didn’t feel safe with daughter and wife. Be fine for a dudes weekend
Business response:
Dear Jerod, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Never again. Check in was quick but then down hill from there. Beds are uncomfortable. Room is outdated. And the room above us was still running around banging on floor at 2:30am. Called front desk twice no answer. Vents full of dust chair is all ripped
Business response:
Dear Guest, Thank you for staying with us and appreciating our check-in process. However, please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your case. Your comments are shared with our concerned team for improvement. We wish to change your experience while you were still here. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
The property wasn't manicured, they had they had no pet doggie bags(and that's after I had told them 2 or 3 times), the staff was very rude, they were unhelpful and most ways, and overall it was just a bad stay, they repair or fix any of their doors, sinks, etc. The staff even told me and my wife that we could not be on their property to wait for a cab to come pick us up. They even been tried to say that my wife egged the hotel in the sheriff's were called they looked at the footage on camera and never saw my wife leave the ... read more
Business response:
Dear Danny, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is unacceptable by our standards. We will take proper action as we are committed to providing every guest with a beautiful experience. While we are looking into the matter to ascertain what occurred, please feel free to reach out to us for any assistance. Thank you again for your candid feedback, as this helps us to improv... read more
The front desk staff was extremely rude
Business response:
Dear Jason, We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
lock on door was hanging on by a thread. Many windows around the property were busted out. Had many sketchy characters hanging out in the parking lot through out the day
Business response:
Dear Ashley, thank you for choosing to stay with us. Please accept our apologies for the issues you experienced during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we have informed the maintenance team about the same. Also, we take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. Hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your fee... read more
We literaly got evacuated because someone was doinbdrugs
Business response:
Dear Theresa, thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring that our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.