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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We literally had to evacuate the building because somebody was smoking dope in their room in the front alarm went off there is so much traffic I had to get my kids out of there
Business response:
Dear Theresa, thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration. We appreciate your patience. Thank you again, and looking forward to seeing you soon. Sincerely, Hotel Management
Run the other way! This was the worst hotel I’ve ever stayed in. There were meth heads wandering the halls and every floor smelled like pee. The room was dirty and the breakfast was a stale muffin or a nuttrigrain bar. Never stay here if you can avoid it.
Business response:
Dear michael, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our room, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, the feedback on grab-and-go breakfast will be communicated with the Brand Leaders so they have knowledge of our guest's desires regarding breakfast choices and assist them in determining ... read more
during smelly I have to go to buy clean Supplies bifold I got to bed Stove sparkle when I turned electric stove sparkle scare me in the burner the het.
Business response:
Dear Alisa, thank you for taking the time to evaluate our hotel. Please accept our apologies for the housekeeping and maintenance issue that has caused inconvenience during your stay. We certainly understand how frustrating it can be when these concerns arise. We will address the topic with the concerned team and ensure that this will not be repeated. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
A dump Terrible bed, smelled of urine, bed bugs, took off the bedding and the cover off the mattress and the whole mattress was stained and smelled of urine.
Business response:
Marilyn, thank you for being a guest in our hotel. We are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
You advertised hot breakfast on your website but you only provided coffee Rooms were not clean. Linens were completely worn out
Business response:
Jane, thank you for staying at our hotel. Please accept our apologies for the cleanliness issues you had in your suite. We are also sorry that you were not happy with our breakfast offerings. We have discussed your feedback with our appropriate individuals to see where we can improve our service. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The hotel was was dirty. Checked in and went to room to find a bed bug on the counter and scraps of paper tore up and spread on the floor. Immediately walked back to ask for a refund. They went to the room with me and agreed that we should get a refund and find a different hotel. I hope that my refund will come through Expedia. But the whole experience was sketchy. As we were leaving some one was noticeably stealing things and jumping into a car.
Business response:
Mark, thank you for sharing your review. We are so sorry for not being able to meet your expectations but are happy that our team was empathetic to your requests. Please feel free to reach out to our front desk team for any billing-related queries that you have. We also apologize for the situation you described at the time when you were checking out. We take the safety and security of our guests and their property very seriously, so we will increase the security on our property and take steps to reduce the risk. Your feedbac... read more
The hotel is very poor and dirty. The front desk service is very unskilled with their job.
Business response:
Zihang, thank you for taking the time to write a review. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will give us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.