Extended Stay America - Fayetteville - Cross Creek Mall

Business response:

Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you liked our convenient location and affordable pricing, we apologize for the inconvenience had when staying here. Your feedback is shared with our housekeeping and front office teams in an effort to improve our service levels going ahead. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Dale, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management. 

Business response:

Thank you for being our guest. We're glad to know you were pleased with our affordable rates and that you liked the service provided by our associates. However, we're sorry for not meeting some of your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management. 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are delighted you were so pleased with overall stay. Even though we are in the hospitality business, it is always nice to be recognized by our guests. We look forward to welcoming you back with your family. Sincerely, Hotel Management 

Business response:

Madison, thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay an excellent one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Crystal, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay an excellent one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management