This profile has been claimed by the business owner or representative.
Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great. Room was sufficient even though it did have slight musty smell to it. Iron was horrible, leaked all over our clothes. Got a new one from front desk but that one didn't even turn on. AC was hard to figure out. No actual breakfast just coffee and muffins. Location was good, close to a lot of restaurants. All in all did its job for what we were there for.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. However, we are sorry for any inconvenience caused to you. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Good for families It was good for a quick family stay.
Business response:
Leah, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Was Nice Very clean me and my boys had a great time
Business response:
Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Great place to stay if you are in town for awhile and want to feel like home
Business response:
We appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. On behalf of everyone at Extended Stay America, we appreciate you for recommending us and invite you for another visit. Sincerely, Hotel Management
MLK Weekend Stay This hotel was very clean. However if your staying for a short period of time you will only receive room service for 3 or 4 day stays or more. But the front desk has fresh towels if needed. If you are looking for a hot continental breakfast this isn't the place. Your only options are coffe, hot chocolate, oatmeal and packaged muffins along with granola bars. The grounds are well kept. This hotel is at a great location if your looking for something near attractions and eateries. There is a grocery store, mall... read more
Business response:
Thank you for being our guest at Extended Stay America and for sharing your feedback with future travelers. It’s a pleasure to know you enjoyed our ideal location and liked our well-kept property. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
The toilet was not functioning properly. Staff was friendly and professional...I liked my room and the space.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel.com booked me in here when my reservation was overbooked at another motel. It is about 4 miles from I-95, but when I got there the room was clean and comfortable.
Business response:
Thank you for making Extended Stay America a part of your plans. It feels so good to know you were happy with the comfort of your well-appointed room and that you had an excellent stay. Your review is appreciated, and we look forward to serving you soon. Sincerely, Hotel Management
The proximity of the hotel to my scheduled appointments was excellent. The appliances are old and in need of upgrading. The room was adequate for sleeping and entertainment. When I checked in with Zenata I asked for an extended stay in which I was told to come back the day/night prior to do so. The evening before check out I talked to Lex and she said it was okay. She typed it into the computer and wrote a note as I stood patiently. The morning of check out I received a call at 11:03 from the front desk enquiring about my ch... read more
Business response:
We apologize that we dropped the ball in so many areas during your recent stay at our hotel. We take your feedback seriously and will make changes so that these types of incidents do not occur again. We continually strive to deliver service that goes above and beyond our high standards. We hope that you will consider a return visit so that we can provide you with the service excellence that you should have experienced during this stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 4.3 star rating with 738 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.