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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good value for the room size. But I've never stayed in a hotel that claimed "free breakfast" that's packaged granola bars, instant oats and muffins, and coffee with Coffee Mate chemical cream. Since I was traveling with two very hungry teenage boys who need to eat a real breakfast, that was an important detail that would have been a deal breaker.
Business response:
Thank you for being our guest. Although you liked your spacious suite and were happy with our affordable rates, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
For $94 a day for a week, I expected room service once a day and that did not happen.
Business response:
We appreciate you bringing your experience to our attention. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. Thank you for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management
It was a beautiful room with a full kitchen, the staff were really friendly. The pool had flies floating around and room service cost 10$ a day. i had to ask the front desk if i was missing anything and go get it myself. The wifi kept turning off and on when it wanted. But it was close to everything. overall it was a comfortable with stay clean beds i got exactly what i paid for minus the room service.
Business response:
Sam, thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and liked your well-kept suite. However, we are sorry for the issues you encountered. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Dank weed First room I was put in smelled like someone had been smoking in it. The windows where open to try and air it out before I entered. Was moved to another room, however two rooms just up the hall were both smoking pot and it filled the entire floor. Not the best thing to have a 4 year old and 4 month around!
Business response:
Thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. It was a pleasure to have you as our guest, and we hope to have you and your family back for the seamless stay you deserve. Sincerely, Hotel Management
Liked everything property was very clean , staff was very friendly.
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were fascinated with our well-kept property and that our associates surpassed your expectation. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 4.3 star rating with 738 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.