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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This motel should be condemned. Really bad motel. Dirty , old, and smell of mold.
Business response:
Thank you for reviewing your visit. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites and the hotel as a precaution, and we have relayed your comments with them. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Every room was smoked filled. People hanging outside selling drugs and getting high. First room was not clean, no sheets, no towels, nothing and next room was supposed to be on smoking, but it wasn't. Smoking was supposed to be back of the hotel on the 3rd floor only... awful. Money refunded and I had to leave. Awful, awful, awful. Never again.
Business response:
Dear Valued Guest, Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating this issue. Please contact me directly so we can discuss all of the details. We are very sorry this occurred during your stay and we look forward to talking to you soon! Sincerely, Hotel Management
The room was dirty. Hair in the shower and bed. Cockroach crawled outta the shower drain. Overall the room was dingy and worn. Staff was ok, not really friendly but not rude. Not worth the $80 a night. Maybe $50 a night and keep your expectations low.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
The bathroom door did not close: no custodian to fix it. Had to close it with the waste basket. Kitchen with no dishes, no pots, no silver wear except a large and small spoon. 2 cups and we had to ask for a coffeee maker. Scratchy blanket and little hot water.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the door is shared with the maintenance team for review and action. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
I liked the fact that I could bring my pet at a great price however the over condition and cleanliness I did not like. Hair in the bed when I pulled sheets back. My dog I found chewing on a previous guest pill.. Hopefully she does not get sick
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
nice clean room...but the kitchen did not have anything, and I mean anything in it, not one plate, spoon, glass as a matter of fact their wasn't even plastic cups!!, I inquired about an ice machine...NO ice machine. The best was they advertise free breakfast.... which was packaged muffins, about 6 in a basket and coffee. We also saw people hanging around the cars in the back, did not seem safe.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. Please know to ensure the cleanliness of kitchenware they are kept at the front desk. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Your feedback will be shared with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. ... read more
Clean but stark....really meant for someone planning to stay for a long while and brings all his kitchen items, dishes, etc.....not meant for short stays...
Business response:
Thank you for evaluating your experience at our hotel. Although you had an overall pleasant stay, we are sorry you didn't like our policy concerning the kitchenware. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.