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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy Not good experience everything is terrible.hotel staff is not helpful . They did not take action immediately . That make our experience worst.
Business response:
The feedback provided in your review is much appreciated. Please accept our apologies for the service issues you experienced. To uphold our company’s high standards, I will be reviewing the importance of providing each guest with professional customer service with our staff as well as making sure we are responding to guest requests in a timely manner. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better exper... read more
Lousy housekeeping and even worst contenital break The house keeping there is terrible. Barbie pens and hair was every where. When I request for house keeping they never showed. I called front desk at 3 pm told them at 7 I requested and they said I was on the list. WHAT???!! The continental breakfast need not be listed. It's just coffee apples oranges oatmeal hot water and muffins and that is very limited. They do not restock nor have juice or cereal for kids?? Crazy. They need to do more for the hotel price. Exercise room w... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your expectations. In response to your feedback, I will be retraining our staff to make sure we are clearly communicating our amenities during guest arrivals as well as making sure our breakfast area is fully stocked. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Only one person on duty during early Friday evening 7 -7:30 checkin. First room had strong cigarette odor. Counter person said no one is supposed to smoke in the rooms... Requested a different room which ended up being right across from maid service station. This room had a used washcloth hanging from the shower curtain rod and a used hand towel laying on the sink. There were no extra washclothes or handtowels. The sink took for ever to drain. Called to request new towels and report drain. Counter person too busy with othe c... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced maintenance and cleanliness issues during your stay. As this hotel’s manager, I can assure you that we will take your comments and use them to coach our team to provide better service in the future. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provid... read more
Computer erros The stay started off with the front desk being slow they had a lot of people checking in and one front desk clerk. Saturday was a mess they had assigned my room to another person this person tried to come in my room at 11:00 pm and i was scared because i did not know what was going on. If i didnt have the safety lock on the top of the door hooked he would have came in my room. I had to call hotel .com so that would not put me out my room
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies for not meeting your expectations. To ensure your experience is not repeated, I will be reviewing our check-in procedures with our staff to prevent further communication issues. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Pubiç hair in shower and a urine smelling bed! Upon arrival, My shower was filled with hair and pubiç hair, and a used soap bar. I was beside my self at how dirty it was. Then after cleaning the shower my self. I went to bed laying down there was an intense smell of urine. The bed all over smelled like urine. Absolutely terrible hotel!
Business response:
Your review for our hotel was recently brought to my attention. The room conditions you described are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have retrained our staff to ensure that rooms are being cleaned and inspected to our company’s high standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the ... read more
Bad experience I booked online a Non-smoking room, and when I arrived the room they gave me smelled like cigarettes, the a/c wasn't working, the kitchen isn't equipped. They changed me to a different room, but my wife and I did not sleep at all. Wouldn't recommend.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize for the maintenance and service issues that you experienced. Regarding dishware, we no longer keep dishes in guest rooms; however, these items are available at the front desk. This allows our guests to customize their kitchens with freshly cleaned dishes to fit their needs. In response to your feedback, I will have our maintenance staff inspect your room. I will also be meeting with our front desk staff and reminding them of the importance of info... read more
ick. Thoroughly unpleasant facility. The room wasn't clean. The furnishings were Rau and stained. The carpeting was trying to escape. Easily the worst accommodations I've ensured since the broke college student days (and that was decades ago). For the price I would expect a clean room with a decent mattress and furniture that doesn't look like someone was murdered on it. Gross.
#1 rated on trip advisor? really???? Spent one night. Night manager was nice but rather incompetent. Room was clean but really old and run down. Would not stay here again.
Not worth the price When I purchased this suite, I was expecting much more, espeically with the nightly rate they chanrged. The room was small, the furniture was old, and the TV had it's issues. I certainly would not have wanted to stay here for longer then the 1 night I was there.
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.