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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We appreciate your feedback and apologize for the inconvenience you encountered, as well as for any frustration this caused you. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, Hotel Management
Don't waste your money Hotel staff was never at the front desk to assist. They just kept a sign up that said helping other guests even though they were often sitting in the back room. This is the first extended stay hotel that we stayed in that did not provide any kitchen amenities; no utensils, dishes, glasses, towels, etc. The microwave was small and the refrigerator old. The TV reception was old and the channels very limited. They also did not provide any channel guide. Overall, very disappointing. Don't waste your money.
Business response:
Dick, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Sincerely, General Man... read more
Business response:
Astrid, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
disappoint when got to hotel late were told room not available my daughter and her handicap daughter were asked to leave premieres very rudly the child now is in intemnsive care in Florida one reason exhaustion
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Dirty bathroom Dirty bathroom.
Business response:
Please accept my apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager
Great hotel...but not up to date amentities I changed to this hotel because the one I was in was dirty and broken down and when I goth there after we paid then they tell us the pool is broken wich was not even posted on the website. So the kids were very upset and as a parent i had to make it up by taking them to a pool nearby. Next time it should state that pool is closed for repairs.
Business response:
Johanna, I apologize that we failed to provide you an exceptional stay. We are sorry for not meeting your and your family’s expectations and regret the inconvenience caused. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Very Disappointed Stay not very clean, shower faucet not working properly, shower curtains had awful mildew smell, drainage of tub very poor. Clerk never told me at check in that the kitchen utensils needed to be picked up at the desk, none were available in the room. WIFI is awful, very poor wifi service. Clerks not friendly not even visible until you walk up to the desk. Its a dirty place.
Do you like cold showers? In the morning we figured out there was no hot water and it was so cold we left without a shower. Staff was "sorry, but we can't do anything".
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.