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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I got to the hotel it was no room available for me . Very disappointed ☹️
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Expedia booked this hotel and charged my card and I showed up and the staff rudely told me that there hasn’t been a vacant room for days. As of today they still have my money and charges for a room I ever saw. Terrible service from Expedia and Extended Stay.
Quite a Disappointment From the outset, I suspected the stay would be a pleasant one. The customer service rep, a young man in his 20's, was warm and accommodating and represented the establishment quite well. However, once I checked into the room, I quickly realized I'd made a mistake. The hotel has a clear "no smoking policy" but the room was aghast in smoke residue. The Wi-Fi was *incredibly* slow, tantamount to an old dial up connection and the hot water was intermittent. I was so gravely disappointed, that I checked int... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Terrible All I can say is this is an old smelly carpet stained hotel. The women from hotel .com said it is nice and they have breakfast that’s a laugh Breakfast was muffins packaged and a few nut bars and coffee with no greasy milk.
Business response:
William, we apologize for the cleanliness issue you had with the carpet and regret the inconvenience it caused. We have shared your feedback with our housekeeping team for review and action. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Room for improvement. My stay was rated fairly. The room smelled of heavy cigarette smoke and there was no other available room for me to be moved to. The heating didn’t work. I told the front desk rep that is wasn’t working and she told me it didn’t mater because it was going to be 80 degrees the following day. Speaking of front desk, there was NEVER anyone working at the front desk. 3 days there and I only seen someone at the desk once. They can do better with the ‘breakfast’ as well. A mini muffin and coffee isn’t what I ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not as good as the others The furniture was filthy, the towels need to be thrown out and new ones ordered. They dont even get white anymore. Same for the stained comforter. The shower was filthy still with the previous persons hair as well as the bathroom sink.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Wrong description on Expedia website I picked the Hotel paying extra for continental breakfast. I didn’t know in this case it means tea and coffee only . Even milk was a problem and I had to buy my coffee and breakfast in Starbucks. I wanted safe time on my trip back home from Florida to NJ. I did not! In the apartment with king size bed for 2 people there was only one shampoo! In the closet absolutely no hangers to hang the clothes on! Will avoid this place when staying in Fayetteville. I lost time and money! Never ever aga... read more
Business response:
Bart, please accept our sincerest apologies for not living up to our typical standards. Service and facilities are the best assets we could offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We regret the inconvenience caused, and please consider staying with us again so we can create a much positive impression. Sincerely, Hotel Management
Business response:
On behalf of our entire team, please accept our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
No Frills here for Sure This hotel is intended for people who want some place to stay for a week and are willing to bring everything thing they need with them. This is the first place I have ever stayed that doesn't even have in room coffee. When I returned to my room at the end of the day nothing had been touched. When I asked the front desk person why my bed hadn't even been made I was told daily housekeeping costs extra. I guess you need to read the fine print to find that. The mattress needs to be replaced and all the be... read more
Business response:
Nan, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We assure you that what you experienced is not acceptable, and we will take immediate action to id... read more
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.